“We’re doing over $1 billion in gross merchandise sales in footwear, and clothing is four-times the size of the footwear market. So, in theory that should keep us busy until $5 billion…”
Hsieh plans to expand the company in multiple fields as long as Zappos’ outstanding customer service remains intact. His team has even discussed a Zappos airline.
This interview is part of our Inspiring Performers series.
Produced by Will Wei & Kamelia Angelova.
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