From wildly unpopular proposed debit card fees to non-functioning websites to customers resorting to social media stardom to resolve their problems, the client snafus for Bank of America never seem to end.This time, the bank’s gaffe hindered the personal life of a journalist—Pete Iorizzo, a reporter for the Albany Times-Union in Albany, New York. And Iorizzo did what any well-meaning journalist would do—write about it. [via Huffington Post]
In a blog post called “Pete vs. Bank of America,” Iorizzo described how his new bride, Mrs. Iorizzo, had decided to keep her maiden name upon their recent marriage and ended up being refused at their local Bank of America branch when she tried to cash wedding gift checks made out to Mr. and Mrs. Iorizzo.
Iorizzo had endorsed the check with his signature and the checks were made out for deposit only into their joint account and his wife offered to show the bank their marriage licence, but the bank simply refused to let her deposit them.
All because she had not changed her name.
After bewildering disbelief and an outrageous phone call with the branch manager, the newly wed couple found a surprisingly easy solution: Iorizzo’s wife went to another BofA branch, where the deposit was allowed and went through without a hitch.