Woolworths just gave $100 vouchers to everyone who had grocery orders cancelled because of a system outage

Woolworths online. (Source: Microsoft Australia blog)

Supermarket giant Woolworths is trying to placate irate customers who have had their online grocery orders cancelled this week due to a computer system outage.

Woolworths first informed customers Sunday afternoon that their deliveries would be delayed to the same timeslot on Monday, according to iTnews. But the problem still hadn’t been fixed by Monday afternoon, so the grocery giant had no choice but to cancel everything for both afternoons – by which time social media was alight with complaints.

Woolworths chief executive Brad Banducci has publicly apologised, saying Sunday and Monday are “critical shopping days” for online customers.

“We are extremely disappointed to have let these customers down and apologise unreservedly.”

Banducci added that affected customers would be fully refunded and given $100 eGift vouchers for use with Woolworths. The company stated Monday morning orders were delivered as normal.

On Tuesday, the online store was operational, although there was no word on whether the root cause of the outage had been resolved. The “contact us” page was prominently showing a temporary warning that it is still “experiencing issues with click & collect and delivery orders”.

“As a result our contact centre is handling a high volume of calls. A representative will endeavour to contact you about your order. We are sorry for any inconvenience caused,” the message read.

Business Insider has contacted Woolworths for comment.

Social media lit up on Sunday and Monday with complaints from people who missed out on their groceries. Some had been waiting for urgent items such as nappies, and others questioned how people with low cash reserves could survive until the refunds were processed.

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