Wilson Security will refund 320 West Australian customers a total of $740,000, after charging for security patrols it didn’t conduct over six years.
Around 48,000 missed internal premise patrols were charged to customers between July 2011 and September 2017, but external perimeter patrols, which were cheaper and less time consuming, were done instead.
The Australian Competition and Consumer Commission (ACCC) said the business, a subsidiary of Wilson Parking Australia, admitted it engaged in misleading or deceptive conduct and made false or misleading representations.
ACCC Commissioner Sarah Court said her organisation was concerned that customers were unable to verify whether the services they paid for were delivered.
“As a result of the ACCC’s investigation, affected customers will receive a full refund of the amounts they paid for internal security patrol services that were not provided by Wilson Security,” she said.
As part of a court-enforceable undertaking with the ACCC, Wilson Security has implemented a new consumer law compliance program, retained staff and improved monitoring and recording of patrol.
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