Houston Press’ Jeff Balke found himself asking his very question when he went to pay off his mortgage and learned his account had been moved to another company. The only way he could get help was by going through a friend at the company because there wasn’t a phone number was listed on the site.
You’d think companies want to hear from their customers, but that’s not always the case:
“Companies don’t want you to call them. But why? It’s most likely because phone calls cost them money, from the cost of the customer service people who have to answer them to the phone bank equipment and offices right down to the cost of the toll free call. It’s cheaper to force customers through a maze of questions and hope they find the answer or give up trying.”
There are ways to get around the issue, however. According to BI reporter Mandi Woodruff, stirring up a stink on a company’s Twitter or Facebook page is effective and usually all it takes is a little persistence, speaking in-person with a manager, and tagging your tweet with the company’s name and hashtag (ex: #SpiritAir).