- If your Roku isn’t connecting to the internet, there are a few different troubleshooting methods that you can try before contacting Roku support.
- Often times, connectivity issues have to do with your network or router, and not your actual Roku device.
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Your Roku is your ticket to enjoying all your favourite streaming media platforms as well as literally thousands of TV channels.
So when your Roku isn’t connecting to the internet, it means you’re cut off from countless hours of entertainment that you can usually count on to brighten your day.
Here’s how to fix that.
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How to troubleshoot your Roku if it’s not connecting to the internet
Fortunately, getting your Roku back online is usually pretty quick and easy. And in most cases, when a Roku can’t connect to the internet, the problem isn’t even with the Roku itself, but rather with the router, other devices in your home, or the connection settings.
Start troubleshooting Roku connectivity issues by checking physical hardware and making sure all cables are properly connected and then ensuring it is connected to the proper network.
Do an internet speed test
If your Roku is connected to the internet but the connection seems weak, open the settings menu on the Roku, and then go to “Network” and then “Check connection.” The device will test the quality of the internet signal and its speed, letting you know if your issues may be caused by a poor connection.
Assuming the signal strength and speed from your router seem sufficient, try turning off other devices that are using the internet to offer more bandwidth to the Roku. You can also try moving the Roku closer to the router to improve connection strength.
Restart your Roku
As with many devices, restarting a Roku can often improve its performance. Go to “Settings,” then select “System,” and then “System restart” to reboot your Roku. And consider restarting your router as well.
Connect an ethernet cable to your Roku
While you can’t plug an ethernet cable into a Roku Stick, physically using a cable to connect a compatible Roku player to the internet will always create the most robust connection.
For information on what Rokus work with ethernet connections, and how to connect them, check out our article, “How to connect your Roku device to the internet via a wired connection or WiFi.”
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