- Whole Foods’ traffic shot up after cutting prices — and 24% of new shoppers were regular Walmart customers.
- The defectors to Whole Foods are wealthier than the average Walmart customer.
- Rising pay for top income brackets, compared to relative stagnation for lower-income Americans, has made upper-middle- and upper-class customers key to retailers’ survival.
And, the two retail giants’ strategies say a lot about the American economy.
The changes attracted new customers. Foot traffic to Whole Foods increased 17% year-over-year following the acquisition, according to mobile phone location data collected by data intelligence firm Thasos Group. Average daily foot traffic for new customers skyrocketed 33% relative to the previous week.
The biggest source of foot traffic for Whole Foods were regular Walmart shoppers. People who visited Walmart at least twice a month accounted for 24% of new Whole Foods customers the week of the price cuts.
Walmart has an enormous retail presence, with more than 5,000 locations in the US compared to Whole Foods’ roughly 450 stores. When accounting for the total percentage of Walmart customers who defected to Whole Foods the first week after the acquisition, it’s just 0.6% of Walmart customers.
However, that doesn’t mean that it’s a negligible amount — especially when you take a closer look at what type of customers were ditching Walmart for Whole Foods. Across the board, the customers who defected to Whole Foods from grocery rivals were wealthier than the retailers’ average shopper.
“We would have thought that by lowering the prices Whole Foods would attract lower-income customers … We see that in fact, they didn’t,” Thasos CEO Greg Skibiski told Business Insider.
Walmart’s regular customers’ average income is $US59,264, according to Thasos data; the average income of a regular Walmart customer that is defecting to Whole Foods, however, is $US71,697.
If Whole Foods keeps “stealing” 0.5% of Walmart’s customers in the coming months, that’s dangerous for the retail giant, especially if it’s attracting customers with more disposable income, Skibiski says.
Walmart has been making an effort recently to win over higher-income shoppers with acquisitions of pricier brands like menswear brand Bonobos and trendy womenswear brand ModCloth. ModCloth’s dresses cost $US60 to $US150, whereas Walmart’s dresses are usually priced at $US10 to $US25.
While Walmart has aimed for more aspirational customers as Whole Foods cuts prices, Thasos data proves that both retailers are competing for the same shopper: the upper-middle class customer who is increasingly important as wages stagnate for much of the US.
While the average household income for the wealthiest 20% of Americans grew by about 60% from 1980 to 2015, the rest of America has lagged significantly behind, according to US Census data. The mean income of the lowest-earning 20% grew by just 10% in the same time period.
Looking at real wages, the difference is even more stark. The hourly wage for people in the 95th percentile by income grew by 41% from 1979 to 2013, according to the Economic Policy Institute. The hourly wage for the 50th percentile increased by 6% in the same time period, while the 10th percentile dropped by 5%.
All of this means that wealthier shoppers are increasingly influential, forcing bargain-centric retailers like Walmart to expand into more aspirational brands.
At the same time, these higher-income individuals are often still proud “bargain shoppers.” After all, they were attracted to Whole Foods by lower prices immediately after the acquisition.
Companies that relied on middle-class spending, such as Sears and Macy’s, are struggling and closing hundreds of stores. On the other hand, luxury and budget brands are thriving — or, at least, surviving.
Skibiski says that Whole Foods could become a “battleground” if it continues to draw a substantial number of new customers from Walmart, with the budget retailer potentially rolling out a scheme of its own to win back shoppers.
Walmart is gearing up to cash in on wealthier customers, especially as it expands its e-commerce lines. Whole Foods winning over high-income customers could force Walmart on the offensive in this battle — one that both retailers are determined to win.
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