The classic criticism that thoughtless Apple haters use against the company is that it makes products that are pretty but dumb. Usually those criticisms are by people who don’t understand the value of a comprehensible user experience, frustrated by the reality that many people will eagerly trade the open-ended technologies of competitors for the simple and satisfying experience that Apple provides.
But this time, they’re right: Apple’s made a new product that actually is pretty but dumb. Worse, they’ve used their platform dominance to privilege their own app over a competitor’s offering, even though it’s a worse experience for users. This is the new Maps in iOS 6.
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