Gary Noesner wanted to work for the Federal Bureau of Investigation since he was just 12 years old.
That dream came true in 1972, a few days after he turned 22.
For the next three decades, Noesner was heavily involved in numerous hostage, barricade, and suicide incidents; more than 120 overseas kidnapping cases involving American citizens; and prison riots, right-wing militia standoffs, religious zealot sieges, terrorist embassy takeovers, and aeroplane hijackings.
He retired from the FBI in 2003 as the chief of the FBI’s Crisis Negotiation Unit and has since been hired as a senior vice president at Control Risks, an international risk consultancy, and authored “Stalling for Time: My Life as an FBI Hostage Negotiator.”
We recently spoke to Noesner, 65, who told us what it was really like to work for the FBI. He says it’s important to note that every employee’s experience is completely different, but he was open to sharing his own with Business Insider.
The best part of the job
'The best part about working for the FBI was being involved in the hostage negotiation program,' he says.
'I like the idea of using communication skills to diffuse dangerous situations. In 1980 I finally had seniority as an agent to secure a slot in the training school. It fit my personality, and I did well in that capacity. After doing it part-time for 10 years while I was also working terrorism investigations of overseas hijackings, I was asked in 1990 to become a full-time hostage negotiator.
'We conducted operations -- so if there were a hijacking or right-wing standoff, we would physically go and be in charge of all the negotiations. We also did research on the effects of sleep deprivation, behaviour, and mental illness.'
Noesner says the job also offered him to opportunity to travel around the world teaching negotiations to other law enforcement agencies.
'I would have to say that experience of being a negotiator and travelling not only throughout the US but to 50 or 60 countries teaching negotiations, obviously that was the most memorable and rewarding part of my career, and I had an opportunity to be in an influential position as this field emerged.'
The worst part of the job
'Worst part of the job was that I was gone a lot -- I travelled 25% to 30% of the time -- so my family kind of went on without me,' he explains. 'I was a good father, I think. I tried to coach my kids' sports team and all that, but the reality was, I missed a lot of stuff.'
And he would sometimes have to work on weekends, he says. 'Bank robbers have this interesting thing where they tend to rob banks on a Friday afternoon. When I was an agent, I'd be looking ahead to a nice weekend and then all of sudden at 4 o'clock somebody robs a bank and that's it -- I can't go home for dinner with my family or that concert with my wife. That happened all the time. My wife didn't mind when I said, 'I'm leaving Monday and I'm going to be in Germany for two weeks.' No problem. But when I'd call and say, 'I'm sorry I can't pick up the kids tonight,' she wasn't happy.'
Noesner points out that the FBI has this 'wonderful saying' that family comes first, 'but it's just not true. It's totally bogus.'
He says none of his three kids ever had a desire to work for the FBI, 'probably because they saw the toll it takes on family life.
'I think they're all very proud of me, but none of them chose that path -- and I fully support their decisions to go in other directions.'
Most memorable experience
'One of the big ones was a 1988 situation where I had to save a woman and child, and convince a guy to come outside, where he was killed by an FBI marksman. That was really my first huge case,' says Noesner.
But the biggest, most memorable case of all was the famous Waco seige incident, he says.
'The first half we were successful with negotiating a lot of people out -- and the second half of it was the worst part of my career. Things turned very ugly, and it was very tragic. It has a lot of important stimulating memories for me, both positive and negative.'
Something that surprises most people
'I almost never felt scared for my life on the job,' he says. 'I was in a few dangerous situations, but typically we negotiated from a secure and reasonably safe location, either negotiating over the phone or behind a safely barricaded position.
'On TV shows the negotiator holds his hands up and walks up to the person holding the gun. This is pretty much fiction. We don't do that. The element of danger wasn't totally absent, but it wasn't the predominant feature.'
Biggest misconceptions about the FBI
Noesner says there's a stereotype of FBI agents being very emotionally flat, humorless, and all about the facts. 'In reality, the most effective agents can be very personable, outgoing, and have a good sense of humour,' he says.
'The job is about getting people to relax, getting witnesses to help you, getting criminals to confess, getting guys to work for us instead of us for them. Likability is a very important trait at the FBI.'
The movies and TV shows often depict FBI agents as inflexible and bureaucratic, 'and maybe there's a grain of truth to that in some instances,' he adds. 'But it's certainly not an accurate reflection of the performance and personalities of the more successful FBI agents.'
Another big misconception: 'I think the public believes the FBI is spying on everyone, knows everything, has these abilities to gather any and all information. Popular shows like CSI are nice and entertaining, but they do not reflect reality,' Noesner explains.
Also, he believes people think the FBI is 'so secretive.'
'There's only a very small amount of information that an FBI agent would not be able to share with someone. Unless something or someone is under investigation, we can usually talk about what were working on or have worked on in the past,' he says.
And the biggest myth of all is that the FBI comes in and tells the cops to 'get the hell out,' like they do on TV and in movies.
'Sometimes the FBI can be arrogant, but that is so overplayed in Hollywood. There is typically a cooperative interaction where the FBI works closely with the police, shares information, and that is rarely shown on TV,' says Noesner.
Favourite moment on the job
'I remember as a young FBI agent, I knocked on the door of this lady's home in South Carolina where I was working and I was looking for a former neighbour to interview and asked if she knew where these people lived,' Noesner recalls. 'She said, 'Oh my gosh, could you stay here for a minute while I run to the backyard and get my kids. They have never seen an FBI agent and I want them to see you.' She went and got her kids, and walking off that doorstep, I felt 10 feet tall.'
The decision to retire
Noesner was 52 when he retired.
'FBI agents have to retire at age 57, it's mandatory -- but I had started so young and I was really working for very little money, I had three kids about to be in college, and I felt I had accomplished the major things that I wanted to in my career. It seemed like the right time,' he says.
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