Photo: Wikimedia Commons
Wealthy U.S. shoppers ranked Nordstrom as their favourite department store in a new survey of luxury retailers.Bergdorf Goodman came next, followed by Barneys’ New York.
Nordstrom was also the most-visited luxury retailer, with 36 per cent of respondents—who make more than $150,000 a year—saying they had shopped there in the past year. In comparison, only 7 per cent had visited Barneys’ and 6 per cent had shopped at Bergdorfs.
We’re not too surprised, considering Nordstrom’s well-known emphasis on customer service and “anything goes” return policy.
The survey, by New York-based Luxury Institute, scored stores based on customers’ evaluations of personnel, shopping environment and overall satisfaction with their shopping experience. Respondents reported an average annual income of $292,000 and average net worth of $3 million.
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