- Walmart will no longer price-match competitors in stores.
- The company is ending Savings Catcher, a popular price-matching tool that automatically refunded customers for any price differences between Walmart and its competitors.
- Walmart said it’s ending the program because it already offers the lowest prices in most cases.
- Outraged customers have accused Walmart of killing the program to save money.
- “You are not discontinuing Savings Catcher because your prices are lower, you are doing it because very often your prices are not lower and it is costing you more money,” Michelle Severt wrote in a post to Walmart’s Facebook page on Saturday. Severt said she has saved more than $US857.19 through Savings Catcher.
Walmart stores will soon stop matching competitors’ prices.
The company is ending its app-based price-matching tool, called Savings Catcher, on May 14, Walmart confirmed to Business Insider on Monday.
The tool automates the price-matching process by scanning shoppers’ Walmart receipts and comparing the prices paid to those advertised for the same items elsewhere.
If the Savings Catcher finds a lower price advertised by a competitor, then it will issue the customer a Walmart gift card in the amount of the difference.
In an email sent to customers announcing the program’s end, Walmart said it has learned that it already offers the lowest prices in most cases.
“Walmart’s prices win most often when you submit your receipts, which tells us that the program’s intent has been met,” the company said. “That’s why we have decided to discontinue the Savings Catcher receipt submission.”
Walmart will no longer offer price-matching in stores once the Savings Catcher tool expires. On its website, the company states that it will price-match items on Walmart.com, but will not match a competitor’s advertised price.
“We are at our best when we deliver everyday low prices for our customers, and we’ve been focused on doing that through investments in price,” the company said in a statement to Business Insider. “And customers are noticing -we’ve seen a significant reduction in usage and redemptions from Savings Catcher. As a result, beginning May 14 this year, Savings Catcher will no longer be offered as we continue to offer upfront, consistent low prices to customers shopping our stores.”
Hundreds of customer complaints about the program’s discontinuation are now flooding social media, with many people claiming that the tool resulted in savings every time they shopped at Walmart.
“You LIE when you say your prices usually win,” one person said on Twitter, alongside a screenshot showing her Savings Catcher rewards in an amount of $US299.70. “I will restructure my grocery-buying between @amazon & local stores. You made a terrible, greedy choice #Walmart.”
Several other Twitter users also posted screenshots of their Savings Catcher rewards, some of which showed savings amounts of up to $US900.
@Walmart is discontinuing their savings catcher program because they claim most of the time their prices are lower. The $551 I've saved over the past few years determined that was a lie. pic.twitter.com/pjyN2GAWRH
— Lars (@sirphobos1) March 16, 2019
Some shoppers are threatening to stop shopping at Walmart once the program ends.
“There is no reason to continue shopping @Walmart anymore,” one customer wrote. “Savings Catcher was the only reason we grocery shopped there.”
There is no reason to continue shopping at @Walmart anymore then. Savings catcher was the only reason we grocery shopped there.
— Rizza Reed (@rogjah311) March 16, 2019
Michelle Severt posted to Walmart’s Facebook page: “You are not discontinuing Savings Catcher because your prices are lower, you are doing it because very often your prices are not lower and it is costing you more money. I currently have $US76.38 on an eGift Card with a lifetime savings of $US857.19 through Savings Catcher.
“I am disappointed because I save that money during the year then use it toward gifts at Christmas. On the bright side I will no longer have to use Walmart Pay or shop online with Walmart at Christmas. I will be shopping much more at other stores.”
Here’s what people are saying about Savings Catcher ending on social media:
We've been using the @walmart #SavingsCatcher for 4 years now. We've saved over $900 in that time. That shows they are not the lowest prices. Saved even more when @meijer moved into the area. We say no shopping at @walmart on May 15.#BoycottWalmart pic.twitter.com/uVxO66JtQ3
— Brian Lukaszewicz (@B_Luke70) March 17, 2019
— Angie (@kingmod) March 16, 2019
— Shhhhh (@Barbietsah) March 16, 2019
Very disappointed that @Walmart is discontinuing Savings Catcher. Huge factor when it came to shopping in my area, and I know some new parents that are disappointed as well. Looks like I’ll be going to @AldiUSA for better prices.
— Russ Berggren (@meleeloaf) March 16, 2019
— Rachael Welch (@radnest09) March 18, 2019
TBH – I won’t stop shopping @Walmart but will be purchasing items at multiple stores as I used to do. I have many local stores to choose and the elimination of price matching as well as #SavingsCatcher will alter my current shopping pattern https://t.co/W91eNjf67o
— JJ (@jjvscc1) March 18, 2019
— JJ (@jjvscc1) March 18, 2019
@Walmart To say I was extremely disappointed to receive an email saying Savings Catcher is ending in May would be an understatement. I have used the program for a few years and greatly appreciated the rewards dollars. Hope you will reconsider.
— Dr. Mike Winters (@giantsprincipal) March 18, 2019
I'd drive past a jewel and a target to go there for groceries just because their savings catcher app would match lowest prices. Now theres literally no incentive. So I guess I'll be saving on gas money instead from not driving out of my way ????????♀️
— Sara ???? (@Sefave82) March 18, 2019
@Walmart Sad to hear your getting rid of savings catcher! I got money back on almost every receipt I submitted. Guess it’s back to checking competitors ads and taking my business there! Bye!!
— Cynthia snyder (@2boysmama09) March 18, 2019
— Tiffany Gentles (@tiffyg81) March 18, 2019
Walmart is discontinuing savings catcher because they claim their prices are lower than competitors already. Not true! I was saving at least $5 a month. Not much, but something. #Walmart
— Pussona Pelona (@PussonaPelona) March 18, 2019
@WalMart discontinuing Savings Catcher is all about THEIR bottom line. I was receiving $150 per year on this program. Multiply that by the # of SC customers and that’s a BIG number. Goodbye WalMart, hello @Amazon & no more check-out lines for me @WalmartInc
— Sharon Oliver (@mamasharono) March 17, 2019
Discontinuing Savings Catcher saves WalMart money. I’ve been getting about $3 per week back on this program. That’s $150 per year per customer. I don’t know how many customers were using Savings Catcher but I am sure it is in the hundreds of thousands. Do the math.
— Sharon Oliver (@mamasharono) March 17, 2019
@Walmart I got the email you are ending the savings catcher program. I get back money on my grocery shopping each week so obviously your prices aren’t always the lowest. When this program ends, a lot of my shopping will be going elsewhere.
— Amanda Anderson (@mandyandy3) March 17, 2019
@Walmart Doing away with there savings catcher. Guess I'm back to Amazon then
— James Diehl (@James_Diehl) March 17, 2019
I hate that you're killing Savings Catcher. Walmart will never always have the best prices, especially when you remove the only way to match the competition. I will be going to the competition when they have better prices. That's a promise.
— silversonic1 (@thesilversonic1) March 17, 2019
I don’t care about your low prices I care about your savings catcher you have officially lost a customer in me
— Brett Weaver (@BrettWeaver2) March 16, 2019
The only reason I shop @Walmart is for savings catcher to get money back and now they are ending it
— Madison Lloyd (@MadisonLloyd16) March 16, 2019
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