- T-Mobile customers around the US were experiencing outages on Monday afternoon.
- The service tracker Downdetector had 93,000 reports T-Mobile outages by 3 p.m. ET on Monday. Phone users also reported issues with their cell service on social media.
- T-Mobile said at the time its engineers were “working to resolve a voice and data issue.” While issues were reported with other carriers, including AT&T and Verizon, both carriers said their service was operating normally.
- Calls to a carrier experiencing outages may get an error message, resulting in reports of issues with unaffected carriers, a Verizon spokesperson said.
- The issues were resolved by early Tuesday morning, T-Mobile’s president of technology said in a tweet.
- Visit Business Insider’s homepage for more stories.
Update: T-Mobile voice and text service was restored about 1 a.m. ET on Tuesday, according to a tweet from Neville Ray, the president of technology for T-Mobile.
T-Mobile and other wireless carriers around the US were experiencing issues Monday afternoon.
“Our engineers are working to resolve a voice and data issue that has been affecting customers around the country,” Neville Ray, president of technology for T-Mobile, said in a tweet. “We’re sorry for the inconvenience and hope to have this fixed shortly.”
The service tracker Downdetector reported T-Mobile outages in New York, Florida, Texas, Georgia, California, and the Washington, DC, area. As of 3:09 p.m. ET on Monday, Downdetector had seen over 93,000 reports of T-Mobile outages and varying reports from the other carriers. Phone owners in the US also reported issues on social media on Monday afternoon with their cell service, particularly T-Mobile.
While both Downdetector and customers on social media reported that AT&T and Verizon service was down, an AT&T spokesperson told Business Insider its network was “operating normally.” A Verizon spokesperson also told Business Insider the carrier was “operating at normal service levels” and said that, given that “another national carrier” was having issues, calls to and from that carrier might get an error message, resulting in reports of issues.
Downdetector also reported that US Cellular and Sprint were having issues. Neither company responded to Business Insider’s request for comment.
Late on Monday, FCC Chairman Ajit Pai said the committee would be launching an investigation into the outage.
The T-Mobile network outage is unacceptable. The @FCC is launching an investigation. We're demanding answers—and so are American consumers.
— Ajit Pai (@AjitPai) June 16, 2020
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