- A TikTok showed a UPS driver unhappy with the number of Amazon packages a customer had ordered.
- During this year’s Prime Day, Prime customers bought more than 250 million items, Amazon said.
- Carriers including FedEx, UPS, and the USPS deliver millions of Amazon packages every year.
- See more stories on Insider’s business page.
A TikTok showing a UPS delivery driver unhappy with the number of Amazon packages he had to deliver to a customer went viral on Wednesday before it was deleted.
“This is absolutely ridiculous. Another sucker ordering stuff on Amazon,” the driver could be heard saying to himself as he carried a large Amazon box to the front door. “‘I got this great deal here on Amazon. I need to buy 16 million things because Amazon told me to.'”
“We appreciate our employees’ hard work,” a UPS spokesperson told Insider in a statement. “But these comments do not reflect our commitment to exceptional customer service.”
Lorelai Mentzer, who captured the moment on her Ring doorbell, usually makes TikToks about her dog to send to friends and family. She said she had no idea how viral the video – which had 219,200 views in just one day – would become.
“My initial reaction was that my feelings were hurt,” Mentzer told Insider. “I was a little embarrassed by the number of packages I had and thought to myself, did I really need all those? Am I a bad person for ordering this many packages?”
Mentzer is seven months pregnant, and her husband is recovering from colon cancer, making Amazon Prime delivery a safe and convenient option for the couple. This shipment included a breast pump, 14kg of dog food, and vitamins.
With this week’s Amazon Prime Day breaking sales records – Amazon said its Prime customers bought more than 250 million items – delivery drivers were overwhelmed with packages.
“I’m sure he had seen enough Amazon packages probably to last a lifetime this week,” Mentzer said of the delivery driver.
While much has been written about Amazon delivery drivers suffering from the stress of increasing package counts, the tech giant’s popularity affects the nation’s entire delivery system. Amazon also uses FedEx, UPS, and the United States Postal Service to deliver billions of packages every year.
Mentzer ultimately decided to delete the video. “This is why people don’t want things to go viral,” she said. “You have such a mix of some nice support … and then you have people who are really, really upset.”
On Wednesday, she asked her local UPS office if she could buy the delivery driver lunch, she said.
“My intent is certainly not to get him reprimanded,” Mentzer said. “I just want him to understand that while it may look like we’re sitting here just ordering packages willy-nilly, there are people who can’t go to the store.”