The new CEO of Uber apologised in an open letter to Londoners after its licence for the city was axed

Dara KhosrowshahiGettyUber CEO Dara Khosrowshahi.

The new CEO of Uber, Dara Khosrowshahi, wrote an open letter to Londoners on Monday to weigh in on Transport for London (TfL)’s decision not to renew the service’s licence to operate in the city.

The company’s immediate response on Friday was firm and resolute, indicating that the company would waste no time and appeal at its earliest to keep the operations running.

Khosrowshahi’s response in The Evening Standard, on the other hand, is a little more meek, in that it opens by apologising to Londoners for Uber’s past mistakes.

“On behalf of everyone at Uber globally, I apologise for the mistakes we’ve made,” the letter reads.

The petition launched by Uber on Friday is well on its way to reaching a million signatures, and Uber is reportedly trying to get in touch with TfL to talk about ways to renew the licence. An appeal is still to be expected, too:

“We will appeal this decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change,” Khosrowshahi wrote. “As Uber’s new CEO, it is my job to help Uber write its next chapter.”

You can read the letter in full at the tweet below, from Alex Belardinelli, Uber UK’s head of communications:

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