All of this talk about a Comcast – Time Warner Cable deal has many wondering if customer service will get worse.
For some folks, it couldn’t get any worse.
Back in 2010, I was in the market to upgrade my cable package to include premium channels like Showtime and HBO. One day, I logged into my Time Warner Cable account with credit card in hand ready to pull the trigger.
I thought this would be a pretty simple exercises. But I was wrong.
I found myself webchatting with what seemed to be an unending series of analysts who could not tell me how much it would be to add a channel.
I distinctly remember my heart-rate going up and my breathing becoming uneven. It’s doing it as I re-read this.
By the end, I changed my mind about the whole thing, and I didn’t sign up for the extra channels.
Here’s a transcript of the exchange, which I had saved in a Word doc:
I should note that I’ve had better experiences with Time Warner since then.
But I still don’t have those premium channels.
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