A transgender woman says she was repeatedly misgendered by an employee at a video-game store

KOB 4Tiffany Moore.
  • A transgender woman says she was repeatedly misgendered while returning a video game at a GameStop store in Albuquerque, New Mexico, KOB 4 reported.
  • Tiffany Moore said a store employee repeatedly called her “sir,” even after she corrected him and said she should be addressed as “ma’am.”
  • A video of the exchange between Moore and the employee has circulated online after another customer posted it to YouTube.
  • Moore said she does not regret how she acted in the video because at that point she had been misgendered several times and was very upset.
  • “My actions were justified,” she said. “I mean, it was blatant and malicious hate. It was blatant and malicious misgendering.”

A transgender woman says she was repeatedly misgendered while returning a video game at a GameStop store in Albuquerque, New Mexico, KOB 4 reported.

Tiffany Moore went to the video-game store in early January to return a game she had bought for her son, and while she was there an employee repeatedly called her by a pronoun she doesn’t use, according to the outlet. Moore said the employee repeatedly called her “sir,” even after she corrected him and said she should be addressed as “ma’am.”

Read more: Laverne Cox says she used to worry about being misgendered and deadnamed – and it’s a common concern for transgender people

A video of the exchange between Moore and the employee has circulated online after another customer who was in the store at the time posted it to YouTube.

“I was so angry at that point because, literally, five or six times he had called me ‘sir.’ He got me so fuming angry, and I was cussing,” Moore told KOB 4.

Read more: A high-school assistant principal is accused of harassing a transgender student over his choice of bathrooms

Although she was upset when the video was taken, she said she doesn’t regret her actions.

“Yeah, I could have reacted a whole lot better,” she said. “But you know what, I look back at it, and if I could, I wouldn’t change a single thing. I would do it 100,000 times again. I would kick over that display 100,000 times again. Because my actions were justified. I mean, it was blatant and malicious hate. It was blatant and malicious misgendering.”

In a statement to KOB 4, a spokesperson for GameStop called the incident between Moore and the employee “unfortunate.”

“We believe our associate acted professionally after mis-speaking by apologizing and remaining calm to de-escalate the situation,” the statement said. “Like other corporations committed to inclusiveness, we are continually learning. This incident reminds us to continue pursuing efforts to ensure GameStop remains a diverse, inclusive culture that celebrates every person’s unique value.”

Moore said she hopes that this incident will help people to understand and bring visibility to her experience as a transgender woman.

“We’re humans, just like you,” Moore said. “We’re people just like you. We have kids. We have parents. We have brothers, sisters, aunts, uncles, cousins, we’re just trying to live.”

A representative for GameStop didn’t immediately return INSIDER’s request for comment.

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