Ticketmaster has been hacked

Michael Dodge/Getty Images
  • Online entertainment ticket seller Ticketmaster has reported a data breach.
  • Some personal or payment information may have been accessed by an unknown third-party.
  • The company says less than 5% of its global customer base has been affected.

Ticketmaster, the online entertainment ticket seller, has reported a data breach, including payment details of customers.

In emails to customers in Australia, the company says Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier.

“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites,” the company says.

“Some of our customers’ personal or payment information may have been accessed by an unknown third-party.”

The company says less than 5% of our global customer base has been affected by this incident. Customers in North America have not been affected.

Those affected may have purchased, or tried to purchase, tickets between September last year and June 23 this year.

“Whilst we have no evidence to suggest your data has been compromised, we are notifying you out of an abundance of caution,” Ticketmaster says.

“Forensic teams and security experts are working around the clock to understand how the data was compromised.

“We are working with relevant authorities, as well as credit card companies and banks.”

Information which may have been compromised: name, address, email address, telephone number, payment details and Ticketmaster login details.

“We recommend that you monitor your account statements for evidence of fraud or identity theft,” says Ticketmaster.

The company is offering impacted customers a free 12 month identity monitoring service with a leading provider.

Business Insider Emails & Alerts

Site highlights each day to your inbox.

Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram.