LONDON — A fault with Three’s mobile network is preventing some people from making and receiving calls.
Hundreds of customers have been taking to Twitter to vent their frustrations and the Three support team has been responding to many of them.
“We’re aware of a a technical issue that’s impacting some calls at the moment,” Three wrote on Twitter around 1:30pm on Monday.
“Sorry for any inconvenience caused. We’re doing all we can to fix this ASAP.”
One Three customer with the username @Globaltravelle3 wrote on Twitter that the network outage had come at a particularly bad time for him and his wife.
@ThreeUK my wife and I haven’t been able to make calls. DISGRACE! My wife is pregnant and the baby is due soon!!!” he said.
Three responded: “Sorry to hear your frustration. Hopefully our support team can help you out >
Business Insider made a phone call to a device on Three’s network without any issues.
Three did not immediately respond to Business Insider’s request for comment.
Three mobile customers aren’t able to receive calls due to a fault on the network. Outgoing calls, texts and data working fine.
— James Temperton (@jtemperton) June 12, 2017