There are bigger problems than profitability at Australia Post, especially if you're a customer

Australia Post couldn’t deliver online payments. Photo: Getty/ Ryan Pierse

Australia Post suffered a meltdown in parts of its computer system this week, leaving millions of online bill payments frozen, The New Daily reports.

Technical glitches in SecurePay and Direct One – online payment gateways – has caused major headaches for companies unable to receive customer payments this week.

An Australia Post spokesperson told The New Daily that the “intermittent network outages” were caused by a security upgrade, adding that it “affected online payment services”, but not in-store payments, post office services and mail delivery.

“We have continued to keep our customers up-to-date during this process, on a direct basis and via social media,” the spokesperson said. “We are confident the majority of services have now been restored. We are working closely with the remaining impacted customers.”

The system crash follows news that Australia Post was misdirecting an estimated 40,000 parcels each day, according to the ABC.

The “state-of-the-art” parcel sorting machines, estimated to cost $500 million, were installed last year in Sydney and Melbourne.

One Brisbane man even reported that his delivery had taken a 1800km detour in what was meant to be a 10-minute journey.

Australia Post said the figures were “inaccurate and misleading” and they had no “systemic issues”.

“Australia Post’s figures show currently only 0.5 per cent of all parcels processed in our network are missorted – and missorted does not mean delivered to the wrong address,” the company said in a statement.

“While we acknowledge that issues with parcel delivery can occur from time to time we would like to reassure our customers there are no systemic issues with our national network.”

These latest problems add to the company’s woes after it suffered a dramatic 56% drop in half-yearly profit to $98 million, including a loss of $151 million from its letters business.

In the meantime, people are turning to social media to vent their frustration with Australia Post.

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