THE TRUTH ABOUT SQUARE: Merchants Say The Dongle Doesn’t Work

square card reader main image

[credit provider=”Ellis Hamburger, Business Insider”]

Square card readers are the cool new way to accept credit cards at your small business.We visited a few places in New York City to find out how they liked their Square readers, and what parts of Square aren’t working out so well.

Square did not answer requests to comment on this story.

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[slide
permalink=”in-order-to-find-some-places-that-use-square-readers-i-downloaded-the-card-case-app-and-used-the-explore-tool-1″
title=”In order to find some places that use Square readers, I downloaded the Card Case app and used the Explore tool.”
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permalink=”heres-grumpy-cafe-a-coffee-shop-in-chelsea-that-uses-square-2″
title=”Here’s Grumpy Cafe, a coffee shop in Chelsea that uses Square.”
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[slide
permalink=”this-guy-says-that-the-shops-owners-are-getting-ready-to-deploy-square-at-their-other-locations-because-they-like-it-so-much-3″
title=”This guy says that the shop’s owners are getting ready to deploy Square at their other locations because they like it so much.”
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[slide
permalink=”while-he-liked-using-square-he-said-swiping-through-a-horizontal-list-of-items-was-way-too-slow-its-not-as-fast-as-an-analog-register-4″
title=”While he liked using Square, he said swiping through a horizontal list of items was way too slow. “It’s not as fast as an analogue register.””
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[slide
permalink=”we-had-to-turn-off-tips-because-the-app-was-mistakenly-charging-people-crazy-amounts-of-money-5″
title=””We had to turn off tips because the app was mistakenly charging people crazy amounts of money.””
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[slide
permalink=”while-few-mistakes-happen-with-square-the-swiper-is-a-pain-in-the-ass-you-need-to-get-a-rhythm-down-with-it-6″
title=””While few mistakes happen with Square, the swiper is a pain in the arse. You need to get a rhythm down with it.””
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[slide
permalink=”the-cafe-also-had-internet-problems-with-square-we-had-to-upgrade-our-internet-speed-its-a-great-concept-when-it-works-7″
title=”The cafe also had internet problems with Square. “We had to upgrade our internet speed. It’s a great concept, when it works.””
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[slide
permalink=”our-favorite-part-of-this-adventure-getting-a-push-notification-the-second-our-credit-card-was-charged-8″
title=”Our favourite part of this adventure? Getting a push notification the second our credit card was charged.”
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[slide
permalink=”the-gorgeous-card-case-app-keeps-track-of-your-recent-transactions-9″
title=”The gorgeous Card Case app keeps track of your recent transactions.”
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[slide
permalink=”heres-another-stop-everyman-espresso-in-greenwich-village-seems-like-coffee-shops-are-going-to-be-a-trend-here-10″
title=”Here’s another stop, Everyman Espresso in Greenwich Village. Seems like coffee shops are going to be a trend here.”
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[slide
permalink=”we-walked-up-to-the-counter-and-immediately-saw-an-ipad-with-a-square-reader-sitting-on-top-of-a-cash-drawer-11″
title=”We walked up to the counter and immediately saw an iPad with a Square reader, sitting on top of a cash drawer.”
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permalink=”good-hes-friendly-and-willing-to-answer-questions-about-using-square-12″
title=”Good! He’s friendly and willing to answer questions about using Square!”
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[slide
permalink=”inputting-orders-is-simple-but-the-square-app-crashes-sometimes-fortunately-it-only-takes-a-second-to-open-the-app-up-again-13″
title=”Inputting orders is simple, but the Square app crashes sometimes. Fortunately, it only takes a second to open the app up again.”
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[slide
permalink=”the-coffee-shop-doesnt-need-to-institute-a-credit-card-minimum-because-square-takes-a-percentage-of-every-transaction-unlike-standard-credit-card-readers-everyman-espresso-likes-this-14″
title=”The coffee shop doesn’t need to institute a “credit card minimum” because Square takes a percentage of every transaction, unlike standard credit card readers. Everyman Espresso likes this.”
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[slide
permalink=”the-cashiers-biggest-gripe-with-square-was-the-crummy-quality-of-the-card-reader-itself-it-doesnt-always-work-when-you-swipe-one-hundred-credit-cards-per-day-15″
title=”The cashier’s biggest gripe with Square was the crummy quality of the card reader itself. It doesn’t always work when you swipe one hundred credit cards per day.”
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permalink=”the-quality-of-the-coffee-however-was-pretty-spectacular-16″
title=”The quality of the coffee, however, was pretty spectacular.”
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[slide
permalink=”we-got-judged-by-coffee-shop-hipsters-for-taking-too-many-pictures-17″
title=”We got judged by coffee shop hipsters for taking too many pictures.”
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permalink=”next-up-is-ports-coffee-and-tea-co-18″
title=”Next up is Ports Coffee and Tea Co.”
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[slide
permalink=”according-to-the-cashier-here-square-doesnt-work-well-on-mediocre-internet-connections-they-now-use-square-over-the-ipads-3g-service-19″
title=”According to the cashier here, Square doesn’t work well on mediocre internet connections. They now use Square over the iPad’s 3G service.”
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[slide
permalink=”being-able-to-measure-hour-by-hour-transactions-through-the-day-has-been-amazing-for-the-past-8-months-20″
title=””Being able to measure hour by hour transactions through the day has been amazing for the past 8 months.””
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image=”http://static.businessinsider.com/image/4f22bb16eab8ea855e000017″
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[slide
permalink=”but-we-had-to-get-an-ipad-2-because-square-was-too-sluggish-on-our-ipad-1-also-the-card-case-app-stopped-working-for-a-while-21″
title=””But, we had to get an iPad 2 because Square was too sluggish on our iPad 1. Also, the Card Case app stopped working for a while.””
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image=”http://static.businessinsider.com/image/4f22bb1aecad04b33f000039″
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[slide
permalink=”so-whats-the-verdict-on-square-22″
title=”So what’s the verdict on Square?”
content=”Everyone we talked to seemed to agree that Square saves money and time, but the credit card reader dongles are of poor quality.

We also heard that you need a pretty decent internet connection to use Square so the app doesn’t get bogged down. Even though conventional credit readers use an old 56K phone connection, they might be more reliable because they’re not wireless.

Ultimately, Square is worth checking out because of the excellent way it handles receipts, the low 2.75% cut the company takes on transactions, and because of its overall ‘novelty value.'”
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[slide
permalink=”now-check-out-23″
title=”Now check out…”
content=”Using Your iPhone: Answers To 13 Questions You Were Too Afraid To Ask >
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[/slideshow]