Photo: The Savoy in London
Butlers, like personal assistants, are privy to information about the rich and famous that is meant to stay behind closed doors.In a profile for Forbes, Annie Fitzsimmons recently interviewed the Savoy Hotel’s head butler Sean Davoren. He manages a team of 25 butlers for the iconic Fairmont-owned hotel, where a stay can run you a few thousand a night.
When Fitzsimmons asked him what it means to be a butler in today’s world, here’s what he said:
“My job is very easy if I listen and I have to listen well. I have to read in between the lines and adapt to different people. Some guest’s houses are as large as The Savoy, and on the other side, you never know how long someone saved to stay here and it better be a memorable experience. We have pop stars, actors, heads of state, European royalty. I have to keep secrets. … I don’t want you to just come here once. … If something goes wrong, I want to be that face that fixes it quickly.”
And as for his most common requests:
“I’d say packing and unpacking, running a bath, and booking travel arrangements for after a guest leaves the hotel. I have people leaving their London wardrobes with us and I can have it exactly where they placed it so it is familiar when they return.”
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