Alan Joyce, the CEO of Qantas, gave a 10-year-old boy some tips on how to run an airline after receiving an inquisitive letter from him.
The correspondence between the youngster and Qantas boss was shared on the Qantas Twitter account.
Alex Jacquot opens his hand-written letter to Joyce by saying he wants to start his own airline, before confidently stating that he has already selected several planes and thought about the catering.
Jacquout goes on to say he’s hired a CFO, a head of IT, and appointed his friend Wolf to be the company’s vice-CEO. He’s also got a name for the airline: Oceania Express.
But Jacquot admits that he’s run out of things to do and he wants Joyce’s advice on how he should make the most of his school holidays — a period of the year when “he has more time to work”.
“I don’t have anything to do that I can think of,” says Jacquot. “Do you have any ideas of what I can do? Seeing as you are the CEO of Qantas, I thought I would ask you.”
Our competitors don't normally ask us for advice, but when an airline leader reached out, we couldn't ignore it.
Naturally, there was only one way to respond: CEO to CEO. pic.twitter.com/JTFpzn5a6Y
— Qantas (@Qantas) 11 March 2019
He goes on to say that he’s thinking about non-stop, 25-hour, Melbourne to London flights on A350 planes. “Do you have any advice?” he asks.
Joyce replies to Mr Jacquot, saying: “I had heard some rumours of another entrant in the market, so I appreciate you taking the time to write.”
He goes on to say that he doesn’t usually offer advice to competitors, before adding that he’s willing to make an exception on this occasion.
“My number one tip for starting an airline is to put safety front and centre,” says Joyce. “And do everything you can to make travel as comfortable and affordable for your passengers.”
The reply from Joyce will no doubt be most welcome by Jacquot, but it’ll also generate some good PR for Qantas.
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