The Best Restaurants For Service In New York City


Photo: ElvertBarnes via Flickr

Poor service is by far the number one complaint among restaurant-goers, with 60% of respondents to the most recent Zagat survey saying their experiences were below par, according to Zagat’s Buzz blog.Tim and Nina Zagat, co-founders of the company, say the widespread problem might be due to two interrelated issues; a lack of professional training for restaurant staff and the relatively low regard given to restaurant jobs.

This week, Zagat’s Buzz Blog is taking a deep dive into restaurant service, looking at the good, the bad and the ugly.

As part of their coverage, the blog has rounded up the restaurants that received the highest ratings for service in New York City.

Turns out there are still a handful of eateries that put the customer experience at a premium, even if it comes at a price.

This list was compiled from the results of the 2011 Zagat New York City Restaurants Survey, which rated 2,115 restaurants reviewed by 40,569 respondents. Zagat ranks restaurants on a 30-point scale based on food, decór, and service. Ratings of 26 to 30 are considered “extraordinary to perfection,” according to the company.


2 E. 55th St. (bet. 5th & Madison Aves.)
Service score: 27

Food score: 26

Alain Ducasse's French eatery in Midtown has top-notch service at 'astronomical' prices.

L'Atelier de Joël Robuchon

57 E. 57th St. (bet. Madison & Park Aves.)
Service score: 27

Food score: 27

Japanese-accented French small plates in a luscious Midtown setting.

Four Seasons

99 E. 52nd St. (bet. Lexington & Park Aves.)
Service score: 27

Food score: 26

An iconic New York restaurant that draws elite clientele and corporate moguls. Jacket required.

Gramercy Tavern

42 E. 20th St. (bet. B'way & Park Ave. S.)
Service score: 27

Food score: 28

This triumphant dining room from restaurateur Danny Meyer is known as much for its impeccable service as for its New American cuisine.

Eleven Madison Park

11 Madison Ave. (24th St.)
Service score: 27

Food score: 28

Another celebrated eatery from Danny Meyer, this parkside restaurant has a reputation for doting on its customers.

Jean Georges


60 E. 65th St. (bet. Madison & Park Aves.)
Service score: 28

Food score: 28

Daniel Boulud's flagship restaurant is the 'gold standard' of New French cuisine, with a waitstaff to match.

La Grenouille

3 E. 52nd St. (bet. 5th & Madison Aves.)
Service score: 28

Food score: 28

A Midtown mainstay with 'black tie service.'

Le Bernardin

Per Se

10 Columbus Circle, 4th fl. (60th St. at B'way)
Service score: 29

Food score: 28

This extravagant dining room in the Time Warner centre has been hailed as a 'once-in-a-lifetime experience,' and comes with a bill to match.

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