Australian Tax Offices websites were out 10 more times in the last six months, some lasting for up to 48 hours, a senior ATO official has revealed.
The ATO’s acting COO Frances Cawthra told the ABC that the 10 additional outages were on top of the highly publicised crashes over summer.
Earlier this month, the ATO acknowledged it expected additional problems as tax return season got underway, as well as ongoing problems. Commissioner Chris Jordan has labelled the ongoing problems “the worst unplanned system outage in recent memory”.
Last month, a report into outages between December and February found there were 77 component failure events “similar to those experienced during the December outage” between May and that major failure, along with 159 alerts in storage area network device monitoring and management logs.
The ATO is facing increased pressure from accountants to provide compensation for time lost dealing with the outages.
The organisation has already waived penalties for failure to lodge on time.
Tax Institute CEO Noel Rowland said compensation should be considered for lost productivity.
Cawthra told the ABC the ATO was willing to listen to any claims.
“The systems are working; however we are certainly not trying to make light of the frustration our stakeholders have experienced over the last few months,” she said.
She said the ATO received 18 official complaints about the outages.
The ABC has more here.
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