Telstra experienced nationwide network issues on Monday morning.
Customers across the country were voicing their frustrations over the 3G and 4G outages on Twitter.
@Telstra no network in Melbourne, trying to work
— Mark rolfo (@markrolfo) May 21, 2018
@Telstra I seem to be losing Mobile service consistently atm in mackay, whats the deal?
— Jordan Lucas (@ZorixAus) May 21, 2018
Bloody handy when an error comes up. Rosny, Hobart Tas is down. Seems to be a fortnight calendar event for the premium service provider
— Andrea (@Andrea50408427) May 21, 2018
@Telstra I have got 2 mobiles and none of them are able to call at the moment in Hobart. SOS only it says. IS there an outage again? I was in the middle of a phone call :(
— Flame of Fire Foto (@flameoffirefoto) May 21, 2018
@Telstra why isn’t my phone working in Osborne park WA?
— Tanika Collins (@tanikaaaa) May 21, 2018
So Telstra network is down in Hobart, Sydney, Newcastle, Canberra (me) and the Sunshine Coast. Presumably everywhere else, too?
— Rick Morton (@SquigglyRick) May 21, 2018
no mobile data in Brisbane
— Dr Lee Hickey ???? (@DrHikov) May 21, 2018
@Telstra what's going on with service in WoolloomoolooNSW? Calls keep cutting out & 4G/3G very slow/not working. Making it hard to run my sml biz!
— Caring Canary (@georgiaharley2) May 21, 2018
At the time the telco was responding to customers saying, “We’re aware of an issue impacting our mobile network. Sorry for any inconvenience.”
It has since said the issues affected its 3G and 4G networks, and both service are slowly starting to improve.
“Our 3G and 4G voice and data traffic are approaching typical daily levels but we’re still working to resolve intermittent issues or delayed call connection for some customers,” Telstra said.
“We’re still investigating the root cause.”
Police and emergency services put out this alarming notice asking people trying to dial 000 to “use a phone with another carrier or a landline”.
Outages across the Telstra 3G & 4G network may impact people trying to call Triple Zero (000) or the Police Assistance Line (131 444). Until resolved, if you need assistance use a phone with another carrier or a landline. Only call Triple Zero (000) if you have an emergency.
— NSW Police (@nswpolice) May 21, 2018
But that would only affect those in areas where Telstra is the only carrier available.
Calls to 000 will connect over other carriers’ networks where they have mobile coverage.
— Telstra (@Telstra) May 21, 2018
Here’s a look at the outage map from Aussieoutages this morning:
As of 10.40am, the site had more than 1,580 Telstra outage reports originating from Melbourne to Sydney, Brisbane, Perth, Adelaide, Hawthorn, Brunswick, Strathfield, Caulfield North, and Box Hill. That spiked at one stage to above 15,000.
The telco’s outage information page is also down.
— Trent Jones (@DakarRally) May 21, 2018
A short time ago, Telstra shares were around 0.9% lower at $2.825. Last week, the company’s stock price dipped below $3 for the first time since 2011, following another disappointing trading update.
Earlier in the month Telstra’s 4G network was having major problems.
More to come.
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