Telstra will audit its handling of priority customers after two people died while their landlines weren't working

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Telstra will audit its handling of priority assistance customers, after two people died while their landlines weren’t working.

The telco has 146,000 priority assistance customers registered on its database — a status given to those with serious medical conditions to ensure they are put to the front of the queue for fixing connection issues.

It is the only Australian telco to offer this service.

The audit follows an investigation by the Australian Communications and Media Authority (ACMA) after the deaths of two people in 2017 who were not given priority status and did not have a working fixed-line service.

The Sydney Morning Herald reports that neither customer was given priority status despite informing the telco of their conditions and the need for a working phone.

The ACMA says it will closely review the results of the audit and will step in if there are any points of concern.

The SMH has more.

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