How Starbucks plans to reopen 85% of stores by the end of this week and what the new normal for its coffee shops will look like

Starbucks stores across America will begin reopening next week, but they won’t look the same as they did before the coronavirus pandemic. Starbucks
  • Starbucks plans reopen 85% of stores by the end of this week, with more than 90% of its locations open by June 1.
  • As stores open again, most orders will take place by drive-thru, delivery, and the new “entryway hand-off” for mobile orders.
  • In select stores that do allow customers inside, Starbucks will remove seating and add social-distancing markers.
  • Visit Business Insider’s homepage for more stories.

As the US reopens business, Starbucks says it plans to have more than 90% of its locations open, with adjusted operations, by June 1.

On Monday, the chain said it plans to have 85% of stores in the US open by the end of this week. But the stores will look very different than pre-COVID-19 coffee shops.

Most will not allow customers inside, with customers picking up their orders at the door or by drive-thru.

Starbucks closed more than half its stores in the US and Canada because of the coronavirus pandemic, announcing on March 20 that only drive-thru locations would remain open. Locations with drive-thrus shut their interior areas, which resulted in an average sales decline of about 25% per location, according to executives.

“As we reopen in the US, I think we anticipate that the stores are going to reopen across the nation at a faster rate” than in China, CEO Kevin Johnson said during a call with investors last Tuesday. “But the format we’re going to use … in each store is going to be dependent on sort of what’s happening in that particular store.”

Starbucks is making major changes to allow customers to return to the coffee giant. Here is what the new normal at Starbucks will look like.

Starbucks is strongly emphasising mobile orders, which will be picked up by drive-thru or the new “entryway hand-off” at most locations.


With the entryway hand-off, workers will set up areas in stores’ entries where customers can pick up drinks without ever entering the store.


Only select stores will reopen their interior to the public and allow customers to place orders with a cashier.


In these stores, Starbucks will remove seating and add social-distancing markers.


More locations will also be delivering orders through Uber Eats.


Starbucks employees will now have their temperatures taken when they start their shift, as well as receive new training on updated cleaning and safety policies.


On March 20, Starbucks announced all workers would be paid whether or not they came to work, with those who did go to work receiving $US3 extra per hour.

Starting next week, employees will be required to attend work to be paid. Starbucks plans to phase out the “catastrophe pay” and $US3 pay bump in June.

Executives said Starbucks will decide when stores are ready to reopen based on an analysis of customer frequency, local government guidance, counties’ rates of infection, and sentiment among customers and workers.


You can check if your Starbucks is open and how it will be serving customer here.

Starbucks also reported last week that consolidated revenue in the most recent quarter was $US6 billion, a 5% drop compared to the same period last year, with same-store sales falling 10%.

The company estimated it has lost about $US915 million because of the coronavirus pandemic – through store closures, shorter hours, restricted sales channels as US stores switched to drive-thru only, and fewer customers.

China’s sales were hit hardest in the second quarter, with same-store sales dropping by 50%. In the US, same-store sales dropped 3% in the quarter.