Starbucks exec reveals he was 'personally attacked' on Twitter

A senior Starbucks executive says he was attacked online following the company’s launch of a campaign encouraging baristas to talk about race relations with customers. 

“I felt personally attacked in a cascade of negativity,” Corey duBrowa, the senior vice president of communications for Starbucks, writes in a post on Medium.  

DuBrowa blocked several Twitter users Monday and then deactivated his account.

“I got overwhelmed by the volume and tenor of the discussion, and I reacted,” he writes. “Most of all, I was concerned about becoming a distraction from the respectful conversation around Race Together that we have been trying to create.”

“Race Together” is what Starbucks is calling its new campaign. Critics have attacked the campaign on social media, saying Starbucks is trying to capitalise on racial tension in the US.

Some of those critics tweeted their concerns directly to duBrowa on Monday. And after he deleted his account, critics accused him of stifling the discussion around race relations that Starbucks’ new campaign is aiming to initiate. 

In response to his critics, DuBrowa said he has since decided to reactivate his Twitter account. 

“No matter how ugly the discussion has been since I shut my account down, I’m reaffirming my belief in the power of meaningful, civil, thoughtful, respectful open conversation   —   on Twitter and everywhere else,” he says. 

Hundreds of people have responded to his return to Twitter, and the reactions are mixed. 

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