- A cashier who appeared to work for Starbucks posted a clip of an unusual cash-register glitch.
- It showed them trying to stop the device continuously printing receipts listing a single menu item.
- A follow-up video showed the glitch moving from one register to another.
- See more stories on Insider’s business page.
A TikTok video that apparently showed a bizarre cash-register glitch at Starbucks has garnered more than 5 million views.
Initially posted on July 12 by TikTok user and apparent Starbucks employee @themondanadiaries, the video has now gone viral. It shows a malfunctioning register after a customer ordered a bagel with butter.
But a glitch in the system caused a stream of receipts printed with the word “butter” to flow uncontrollablly from the register.
In the video, @themondanadiaries and her colleagues watch on in confusion. Another video shows one of the workers turning off the machine – but the glitch just shifted to another register.
Text on the video says: “He broke it. It won’t stop printing this.” The user added in a caption that the event left her colleague “panicking.”
TikTokers mostly found the video comical, as In The Know via Yahoo News reported. Others said they could empathize with the Starbucks employees’ stress.
One joked: “I think the bagel is supposed to have butter but idk I’m not sure.” Another said they would have had a breakdown.
Starbucks did not immediately respond to Insider’s request for comment.
Earlier this month, Starbucks workers told Insider they’re flooded with orders for TikTok-inspired “secret-menu” drinks.
One barista in Tennessee said he makes “at least 15” TikTok iced white mochas each day. But staff told Insider’s Grace Dean they were feeling the strain of making so-called “TikTok” drinks, which are inspired by viral trends. One worker said customers get “very mad” if their drinks are not made perfectly – making staff feel like they are “coffee-making robots.”