- Southwest Airlines flights are being delayed or canceled for the third day in a row.
- The airline’s third-party weather-data provider had “intermittent performance issues” on Monday.
- Tuesday’s delays and cancellations were caused by issues with “network connectivity.”
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Southwest Airlines is delaying and canceling flights for the third day in a row as it continues to deal with the fallout from issues that affected its flight schedule this week.
“While our technology issues from Tuesday have been resolved, we are still experiencing a small number of cancellations and delays across our network as we continue working to resume normal operations,” a company spokesperson said in a statement to Insider on Wednesday.
The airline delayed more than 500 flights on Wednesday, which is roughly 15% of its flight schedule, as of this writing, FlightAware showed. Southwest canceled over 275 flights on Wednesday, which makes up roughly 8% of its flight schedule.
On Monday night, the airline grounded its entire fleet, delaying more than 1,500 flights, after its third-party weather-data provider suffered “intermittent performance issues” that obstructed access to critical weather information needed to fly. In a statement later shared with Insider, the company said normal flight operations had resumed as of Tuesday morning.
But later on Tuesday, Southwest experienced another technical issue, this time with “network connectivity,” the airline said. The Federal Aviation Administration grounded Southwest’s flights at the airline’s request while the carrier dealt with a “reservation computer issue,” the agency tweeted. The issue caused the delay of more than 1,800 flights, as well as the cancellation of more than 500 flights, on Tuesday, FlightAware showed. The ground stop was lifted about an hour later.
Southwest recommended that customers affected by the delays and cancellations check its website for an update on their flight status or speak with customer service. Passengers have taken to social media to vent about the flight changes in recent days, and many said wait times to get ahold of customer-service representatives have been very long.