Britain’s national tourism body has been copping some flak, after it published advice intended to help hoteliers deal with guests from a variety of nations.
Domestic media have blasted the guidelines as generalisations, which they most definitely are.
According to a AAP report on the VisitBritain advice, Germans, Austrians and Japanese are straight-to-the-point and demanding.
Russians are also a “generally tall nation” who prefer high ceilings, and French people don’t like eye contact. And then there’s the advice on dealing with Australian guests …
“Many Australians can have a very sarcastic manner – this can be a challenge at times to decide if they are serious or not when telling you something.
“Humour is always key when talking to Australians. Don’t take offence to jokes about ‘Poms’ – it is more a friendly endearment than an intended insult.
“Remember that they may have not slept for 30 hours [when they arrive] and could show signs of intolerance.
“If planning an itinerary for Australians, do not make it too intensive for the first few days.”
You can read more here.
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