Some H&R Block and TurboTax customers are experiencing issues getting their second stimulus checks

Jeff Fusco/StringerEconomic stimulus checks are prepared for printing at the Philadelphia Financial Centre May 8, 2008 in Philadelphia, Pennsylvania.
  • Some H&R Block and TurboTax customers may experience delays in getting their second stimulus payments due to processing issues.
  • H&R Block said it will try to resolve the issue by end of day Tuesday.
  • For those who are still having trouble, the IRS is also trying to resolve the issue, and some recipients can try to get the payment via a tax credit.
  • Visit Business Insider’s homepage for more stories.

If you use H&R Block or TurboTax, you might experience a delay in getting your second stimulus check.

As the $US600 payments roll out, some users of the services logged on to see where their payment is — only to discover the account number listed may not be theirs. Those who filed their 2019 taxes with either service seem to be experiencing issues, according to CNBC.

“The IRS determines where second stimulus payments were sent, and in some cases, money was sent to a different account than the first stimulus payment last spring,” H&R Block said in a statement. “We immediately deposited millions of stimulus payments to customers’ bank accounts and onto our Emerald Prepaid Mastercard yesterday, and all direct deposits are being processed.”

H&R Block added that they would try to resolve this issue by the end of the day on Tuesday.

The IRS has also said that some payments may have been sent to accounts that are no longer active, and the payments were then sent back. If that is the case, the IRS said it is “exploring options to correct these payments” and “if you have not received your full payment by the time you file your 2020 tax return, you may claim the Recovery Rebate Credit on your tax return.”

This isn’t the first time H&R Block and TurboTax users experienced stimulus check issues.

When the first stimulus payments rolled out in April, those who used the tax prepping services had trouble getting direct deposit for their payment if they had an advance on their tax refund or had the tax preparation fee taken from their refund.

Those who are still experiencing issues with their second stimulus payment are encouraged to reach out to (+1) 800-HRBLOCK and @HRBlockAnswers on Twitter.

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