The 42-year-old Canadian-born entrepreneur recently told Adam Bryant of The New York Times what he’s not good at when it comes to being a boss.
“I can tell people a story that they believe in and get behind. So I’m good at the leadership part,” Butterfield said. “But I’ve always said that I’m a terrible manager. I’m not good at giving feedback.”
He continued: “People are like horses — they can smell fear. If you have a lot of apprehension going into a difficult conversation, they will pick up on that. And that’s going to make them nervous, and then the whole conversation is more difficult.”
But, he said, if you go into those conversations without any apprehension, people feel at ease. “I’ve tried to absorb that lesson. I’m not able to practice it 100% of the time, but it’s definitely something I’ve learned,” he told Bryant.
He may have things to work on — but for the most part, Butterfield seems to be getting things right.
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