Sears just gave its customers one more reason not to shop in its stores.
The company on Thursday announced plans to start selling its Kenmore-branded appliances — such as refrigerators, dishwashers, and washing machines — on Amazon.
The deal will lead to the broadest distribution of Kenmore products outside Sears stores, and it should give the company access to new customers and revenue. Terms of the deal were not disclosed.
Sears’ stock price soared more than 20% early Thursday following the news.
“The move makes sense as it puts Sears’ brand products where customers are shopping and gives them a better chance of selling,” said Neil Saunders, the CEO of the retail-consulting firm GlobalData Retail.
But the strategy is also a major blow to Sears’ stores, which had previously sold the appliance brand almost exclusively along with Sears.com, Saunders said.
Sears’ stores can’t afford to lose more customers.
They have been battling declining traffic and sales for years, leading the company to close hundreds of locations across the US.
Sears is planning to close more than 300 locations this year, bringing Sears’ store count below 1,140, down from 2,073 five years ago.
The decision to sell Kenmore on Amazon is likely to prompt even more stores to close.
“This is consistent with Sears’ aim of becoming more of a remote seller of strong brands without the encumbrance of expensive real estate,” Saunders said.
Many Sears stores that remain open are suffering.
The company has been cutting jobs and labour hours for its store employees, and some of the stores are battling maintenance problems such as collapsing ceilings, water damage, and plumbing issues.
Sears CEO Eddie Lampert has repeatedly said the company is aiming to become a more asset-light operation focused on e-commerce as it works toward restoring profitability.
In a statement on the Kenmore deal, Lampert said the company was constantly looking for ways to create additional value from Sears’ assets.
“The launch of Kenmore products on Amazon.com will significantly expand the distribution and availability of the Kenmore brand in the US,” he said. “At the same time, Sears Home Services and our Innovel Solutions unit will benefit from the relationship as more customers experience their quality services for Kenmore products purchased on Amazon.com.”
If you work at Sears and have a story to tell, email this reporter at [email protected]
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