A new 'Uber for Poop' in Senegal is creating competition to pick up waste from people’s homes

Molly LipscombA driver stands next to a truck used to remove sludge from homes in Dakar, Senegal.
  • In Dakar, Senegal, residents can drain their septic tanks by manually emptying pits or by hiring truck drivers to take the poop away.
  • Hiring a truck driver is too expensive for many residents, and leaving poop in pits outside the home can increase disease risk.
  • Molly Lipscomb, a professor at the University of Virginia, helped developed a new system that encourages people to use the truck service.
  • Residents can now text a call center, which runs an auction that allows drivers to compete for desludging requests.

The World Health Organisation estimates that diarrhoea kills about 525,000 children under the age of five each year.

A significant percentage of these deaths could be prevented through proper sanitation, good hygiene, and safe drinking water, according to the WHO. Many people around the world, however, do not have access to centralised sewer networks that help improve sanitation.

In Dakar, Senegal, only a small fraction of the population – wealthy residents and people in commercial areas – have access to sewer networks. Middle- and low-income residents often flush poop into septic tanks that can be emptied in two ways: paying someone to shovel the waste into a bucket that gets dumped onto the street, or hiring a truck driver to take the poop to a treatment center.

Manual emptying costs roughly half as much as the truck service, and residents can remove the waste themselves. But leaving the poop outside can make people sick; University of Virginia professor Molly Lipscomb, who researches how developing countries adapt to a lack of centralised sanitation services, told Business Insider that the poop puts people at risk of diseases, especially children who play on the street.


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Hiring a truck driver, meanwhile, is a pricey route that many residents avoid.

In an attempt to improve the system, Senegal’s government invited Lipscomb and a team of researchers to Dakar, the country’s capital. Lipscomb, who began working with Senegal’s national sanitation office in 2011, said she wanted to increase the number of people using the mechanical desludging service but decided against recommending the addition of more trucks.

There are about 120 desludging trucks in Dakar, which is likely enough to accommodate requests if all residents used the mechanical service, Lipscomb said. As of 2015, however, only 50% of people in the capital relied on truck drivers.

“The trucks actually have a lot of excess capacity right now,” Lipscomb said. “So you can find trucks that are sort of hanging around not doing a lot of work, or just between jobs, pretty easily.”

On top of that, owning a truck comes with a significant entry barrier, as each vehicle costs between $US40,000 and $US60,000, Lipscomb said.

Senegal sanitationMolly LipscombPoop that has been emptied outside a home in Dakar, Senegal.

Lipscomb’s team turned to mobile phones and came up with a system for residents to order a desludging truck via text message. A call center would hold an auction where truck drivers compete to claim a resident’s desludging request – a process that helps bring the service’s cost down.

NPR referred to Lipscomb’s idea as “Uber for Poop.”

Previously, Lipscomb said, wealthier households paid more for the mechanical service because truck drivers set prices based on what they expected residents to be able to pay.

The truck drivers have not engaged with the call center format equally, Lipscomb said, but some have participated actively in the auctions. She added that prices have gone down about 7% due to the auctions.

“It does look like people who call in are the slightly more wealthy households that would probably be price discriminated against in the market,” she said.

Senegal sanitationMolly LipscombTwo women work at a call center that runs auctions for emptying septic tanks in Dakar, Senegal.

Lipscomb said she and her team – Terence Johnson at the University of Notre Dame, Laura Schechter at the University of Wisconsin-Madison, and Jean-Francois Houde at the University of Wisconsin-Madison – did not set out to oversee the system long-term. The professors worked with an NGO and handed the project off to Senegal’s government after finishing their research in 2016.

In April 2018, the government decided to put a private company in control of the auctions, Lipscomb said. The Senegalese company Delvic Sanitation Initiatives is set to restart the system in January 2019.

Lipscomb is still in contact with Delvic and said her team is continuing to examine how to improve the sanitation system. The call center system only covers Dakar right now, though Delvic may choose to expand in the future, Lipscomb said.

“[Delvic] actually substantially improved the treatment centres when they were privatised,” Lipscomb said. “We can see that through the quantity of sludge going through these treatment centres. So we expect that the call center will do very well under them.”

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