Review units of Samsung's $2,000 Galaxy Fold are already breaking — here's what it's been like to use so far

Hollis Johnson/Business InsiderThe Galaxy Fold’s 7.3-inch inner display is just the right size for reading, watching video, and playing mobile games.
  • Samsung’sGalaxy Fold is the company’s first smartphone to come with a foldable display, enabling it to seamlessly switch between phone and tablet mode.
  • Given its large 7.3-inch screen, I found the Fold to be most useful in tablet mode.
  • Here’s a closer look at how it works and what it’s been like to use it.
  • Visit for more stories.

Samsung is just days away from releasing its first foldable smartphone, the Galaxy Fold, which will start at $US1,980 when it hits stores on April 26.

Samsung provided media with their first opportunity to use the device this week, and some outlets have already reported that the phone has broken after just two days. Bloomberg,The Verge, and CNBC are among the outlets that have been experiencing such issues with their devices. Mark Gurman of Bloomberg said he removed a protective film located on top of the screen, which could have contributed to such malfunctions.

Based on photos reporters have tweeted out, it seems like half of the display is completely turned off, while the other half remains a blank white. The Verge’s Dieter Bohn said a bulge formed under the crease of the Galaxy Fold, which appears to have caused a white line to appear down the middle of the screen. He speculates that a piece of debris might be the cause of the issue.

During my time with the Galaxy Fold so far, the display has remined intact (I also have not tampered with the protective layer). Samsung has not yet responded to Business Insider’s request for comment regarding the reported problems.

With the Galaxy Fold, Samsung is hoping to establish itself as a pioneer in the foldable phone space, a form factor that’s new to many consumers but is quickly catching on among device manufacturers. Following Samsung’s debut of the Galaxy Fold in February, phone makers like Huawei and Xiaomi made announcements about new folding phones of their own.

The Galaxy Fold feels like a tablet first and foremost. Its 7.3-inch inner display is just the right size for reading, watching video, and playing mobile games, while its 4.6-inch front display feels too small for most of these tasks. The phone is powered by a 7-nanometre 64-bit processor and includes 12GB of RAM, 512GB of storage space, and a 4380mAh battery that should last all day.

At nearly $US2,000, the Galaxy Fold is undoubtedly a luxury purchase. But after spending a limited amount of time with the device, the benefits it offers over a traditional smartphone are starting to become clear.

Here’s a closer look at what it’s been like to use the Samsung Galaxy Fold.

The Galaxy Fold has a 4.6-inch screen when folded, which feels small compared to other modern smartphones.

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At a time when most phones offer screens larger than five inches, the Galaxy Fold feels tiny as a smartphone when closed.

While apps work adequately on this front screen, I can see myself using it primarily as a cover that I’d occasionally glance at to check the time or read a notification. It doesn’t seem to be ideal for anything more than that.

At first glance, it also looks like there’s a lot of unused real estate on the front of the device.

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Because the AMOLED displays Samsung uses for its smartphones are capable of delivering deep blacks, it almost looks like the screen is floating in the center of the device’s cover.

But Samsung intentionally kept the display from occupying the entire front of the device to maintain a 21:9 aspect ratio. Elongating the screen to match the size of the phone itself would likely make for an awkward experience when using apps.

As a phone, it also feels much thicker than what I’m accustomed to.

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It’s chunky for a smartphone, but I imagine most people who purchase the Fold will be using it in tablet mode more often.

Unlike many newer smartphones, there is a fingerprint sensor along the side of the device.

But the Galaxy Fold really shines as a tablet.

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When unfolded, the device feels like it’s just the right size for most of the activities I’d normally engage in on a phone or a tablet.

Not only is the screen and aspect ratio ideal for consuming media, but the device also feels much thinner and lighter than most tablets of the same size. Samsung says it uses an advanced composite polymer screen for the Fold’s inner display, which is 50% thinner than the average smartphone screen.

Apps easily transition between phone mode and tablet mode on the Fold.

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Samsung has been working with app developers to ensure that apps work smoothly on both the 4.6-inch screen and the 7.3-inch display. During the brief time I had with the device, I found that apps like Google Maps, YouTube, and Spotify transitioned from phone mode to tablet mode instantly as I unfolded the phone.

To make use of that extra screen space, the Galaxy Fold can run three apps on screen at once.

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Samsung has offered the ability to run two apps in split screen mode on its smartphones for years, but it’s taken that one step further with the Galaxy Fold.

Simply swiping in from the right of the screen will pull up a sidebar from which you can select a new app to open alongside the one that’s currently in use. You can also adjust the size of these windows by dragging the divider on-screen accordingly.

The hinge feels durable when folding and unfolding the device.

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With its glossy, mirror-like finish and dual screens, the Galaxy Fold may look delicate. But it certainly didn’t feel fragile when you’re using it, at least during my experience with the device; opening and closing the Galaxy Fold doesn’t feel much different than snapping shut a flip phone.

Samsung says the phone’s dual-axis hinge is built to withstand 200,000 folds and unfolds, which means it’s designed to last for at least five years if you open and close it 100 times per day. Of course, we won’t have a better sense of the phone’s durability until we’ve used it for a longer period of time.

The Galaxy Fold has six cameras total, which are placed on the front, back, and inside of the device.

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The Galaxy Fold has a 10-megapixel selfie camera situated on the front of the device when folded, another 10-megapixel selfie camera and an 8-megapixel depth camera on the inside when the phone is in tablet mode, and a triple-camera system on the phone’s back.

The camera placement makes it possible to shoot photos or video no matter which mode the Fold is in. I did notice, however, that I had to be careful not to place my finger over the inner front-facing cameras when holding the device in its landscape orientation when in tablet mode.

The rear cameras match those found on the Galaxy S10, which means the Galaxy Fold is also capable of capturing ultra-wide-angle shots.

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That triple camera arrangement on the back of the Galaxy Fold includes a 12-megapixel telephoto lens, a 12-megapixel wide-angle lens, and a 16-megapixel ultra-wide camera.

The Galaxy Fold’s 7.3-inch screen provides it with a much larger viewfinder when taking photos than the average smartphone offers.

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But I can also imagine that snapping a photo with one hand could be tricky when using the Fold in tablet mode.

Overall, the Galaxy Fold feels like a true “phablet” more than anything else.

Hollis Johnson/Business Insider

The term “phablet”- a portmanteau of phone and tablet – has been around for years, but no device has embodied it quite as well as the Galaxy Fold.

Its sky-high price will likely make it a difficult purchase for most, but it’s a compelling proposition for how smartphones will evolve beyond the static touchscreen slates we’re accustomed to today.

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