11 True Horror Stories Of Terrible Service At Restaurants

yelling chef

Photo: jonny.hunter via Flickr

These days, it’s tough to find a restaurant where the service is as good as the food.Poor service is by far the number one complaint among restaurant-goers, with 60% of respondents in a recent Zagat survey saying their experiences were below par.

Tim and Nina Zagat, co-founders of the company, blame two interrelated issues: a lack of professional training for restaurant staff and the relatively low regard given to restaurant jobs.

We were recently the victims of awful service at a perfectly decent pasta joint on New York’s Upper West Side, when the owner screamed at a waiter—and then berated our entire table—for ordering a second round of entrees in violation of the restaurant’s unstated policy of requiring diners to order their entire meals at once.

We figured we weren’t the only ones who had been subjected to humiliation at the hands of the restaurant industry, and a search of Reddit, Zagat, and the rest of the internet proved we were right.

Of course, patrons themselves can also behave terribly. But that’s another story.

The waitress revealed what she REALLY thought of the restaurant food

'I was told by a member of staff that she'd rather it was me than her 'eating that shit.' After the 2 hour wait for it though, I was so hungry I couldn't have cared less what it was like.'

Source: Reddit

A restaurant owner went on a rant over a questionable charge on a bill

'Cut into a $23.00 filet mignon (16 years ago) and immediately realised it one of those pieced-together things they sell at the grocery store for a fraction of what real filets go for. When I sent it back, they didn't ask any questions, but, when the bill came it was still on there. I refused to pay and the owner (a giant Italian dude) stormed out and started yelling at me in broken Italian right there in the middle of the restaurant. My old lady and I just looked at each-other and ran out the door, not because we wanted to get out of a check, but, rather, we actually were in fear of bodily harm, or worse.'

Source: Reddit

A patron was asked if he needed change of a $20 on a $10 dinner bill

'I had a terrible experience at a local bar. The waitress ignored our table, was kind of rude when she actually did come by, and I'm pretty sure there was something in my food that shouldn't have been there. My meal was like 10 bucks, I put down a 20 and she asked if I needed change... UHHH YES. YES I DO. I am not going to leave a 100% tip! I still left 3 or 4 bucks but jeez.'

Source: Reddit

The waiter had a buzz, not the customers

'The restaurant was very expensive, but the waiter was high, resulting in inattentiveness.'

Source: Zagat

The server got tired and pulled up a chair at his customers' table

'One morning while having Sunday brunch at Bakers Square, the waitress pulled up a chair and sat down at our table to take our order. She seemed really tired.'

Source: Zagat

The waiter hit on someone's girlfriend

'Rude waiter that forgot that we were the customer. Referred to my girlfriend as babe.'

Source: Zagat

A friend went into diabetic shock after being refused a glass of orange juice

As excerpted from a column in the Baltimore Sun:

One of our friends from out of town has type 1 diabetes. While we stood there waiting for a table, his hands began to shake. It looked like he was going into diabetic shock, which can be prevented by a quick infusion of sugar, from, say, a glass of orange juice...

So one of us (I believe it was Amie), frantically asked one of the servers behind the bar for a glass of orange juice. Our friend is diabetic, she told him, and needs some orange juice ASAP.

The server looked at our friend's shaking hands, looked at her, and said:

'Nice act.'

...What happened next? Well, our friend went into shock. He shook uncontrollably and collapsed on the floor. We called an ambulance. The paramedics came, took him outside and helped him get his blood sugar level back to normal.

The butter was roughly handled by the bus boy

'The owner's son was a bus boy and delivered butter to the table with his thumbprint in the middle of it.'

Source: Zagat

Not one, not two, but THREE bloody marys spilled on a white shirt

The server couldn't keep his hands off himself

The waiter got a call that was too important to miss

Now want to know where you can get decent service?

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