After subscribers of Vodacom, South Africa’s largest mobile phone company, experienced a service downtime last week, they began to vent on forums, Facebook and Twitter, reported MyBroadband.”@Vodacom are you ignoring my last tweet. If we don’t pay you chop us. If you don’t provide service we don’t pay! @uyspj” tweeted a customer.
What he didn’t expect though, was an answer from the CEO himself, Pieter Uys.
“@marknel1. Hi Mark. I am not ignoring you. Working on making you smile again :-),” tweeted Uys.
Later that night, he tweeted again: “Words can’t express how sorry I am about today’s problem. Flat out working at making sure all is 100%. Pieter.”
Uys kept tweeting updates until the problem was solved. Customers responded by praising Uys for communicating directly with consumers and apologizing repeatedly for the outage.
“The fact that you are still working at 11pm speaks volumes Pieter — as does your apology. Bravo,” said Chris Moerdyk.
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