Oracle is as famous within the tech industry for its legal department as it is for its ubiquitous database software. The company’s lawyer-heavy reputation was immortalised in this classic comic by Googler Manu Cornet:
At a media event at Oracle’s Silicon Valley headquarters, co-CEO Mark Hurd told Recode’s Kara Swisher that the switch to cloud computing — where customers rent functionally unlimited supercomputing power and applications from companies like Oracle — has required Oracle to rethink this approach, at least a little.
(Swisher’s full conversation with Hurd will be featured in a forthcoming episode of the Recode Decode podcast.)
Hurd uses the example of ride-hailing app Lyft, a flagship customer of Oracle’s accounting and financial cloud software.
“Historically,” Hurd says, Oracle would write “big contracts” for customers, the procurement department would vet it, lawyers for both sides would negotiate the terms, and that would be that. But startups like Lyft don’t have a formal procurement department, or the same kind of IT buying process as those big Fortune 500 companies.
It means “we can’t show up with lawyers and stuff,” says Hurd. And so, Hurd explains, Oracle took all the terms that would be in the normal contract, and made it something in which a customer can simply “click to accept” — sort of like the iTunes consumer terms of service.
In the standard contract negotiation process, says Hurd, customers would usually ask for special terms, and “80% of the time, if if you asked, you got them.” Now, Hurd says, Oracle includes most of those special terms into that “click to accept” contract, streamlining the whole process.
This move makes it easier for Oracle to bring customers on board, quickly, Hurd says — which is good, given the company’s ambitious, but somewhat controversial, play to topple Amazon Web Services, the intensely profitable arm of the Amazon retail empire, currently considered the cloud to beat.
Indeed, Hurd credits much of Amazon’s success with its ability to bring customers onto their platform without ever having to talk to a salesperson: “I think they have done a good job creating a frictionless acquisition process for customers.”
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