See How OK Cupid’s Amazingly Sarcastic Customer Service Policy Devolved Into A User Threatening Violence

speak love

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In August 2008, OK Cupid user Cave Creek Arizona wrote to the company complaining about the presence of Spanish on the site.His typo-ridden email started with an offensive tone — “I live in Arizona and im fed up on how everything has beening turning into hablo espanol” — and devolved from there. (“I hope you realise you are contributing to the help of illegal immigration and terrorism.”)

Here’s where it gets good.

Instead of the usual bland pr response, user Cave Creek Arizona received awesomely sarcastic replies from not one, not two, but three OK Cupid employees.  And we mean awesome.

Naturally this made Cave Creek Arizona even angrier.  He responded to one of the emails, starting a back-and-forth with OK Cupid software developer Eli Gwynn. The conversation quickly got out of hand.  Behold.

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[slide
permalink=”cave-creek-arizonas-initial-email-1″
title=”Cave Creek Arizona’s initial email”
content=”Subject: [Opinion] America = English (HYSTERICAT)?

If this site was generated in America for Americans, then why do you have spanish on there? I live in Arizona and im fed up on how everything has beening turning into hablo espanol. Why does it have to be spanish? I don’t understand it, especially when they didn’t want to have to anything with us when wars happen, but yet we immigrated other cultures we have fought wars against, and yet we still spoke English. Now that we have a problem with our borders with illegal immigration, we are making it VERY EASY for them to cross the border illegally and be able to communicate so they do jobs w/o supporting our own country. So why are we allowing this? This is the last thing i hate, i came to site because of the genuine portrayl of actually meeting someone or establishing a relationship. Why do i want to deal with someone speaking spanish if i don’t speak it. That is why i live in America, not Spain or Mexico. See my point? I hope you do, because this is a problem not just from your site, but in our society/economy in OUR OWN COUNTRY! I hope you realise you are contributing to the help of illegal immigration and terrorism. Keep in mind a terrorist comes in different colours/cultures, but when they are in our country illegally, the worst thing that is done to them is being deported back to their country just so they can try it again. So thank you for NOT supporting AMERICA!”
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[slide
permalink=”ok-cupid-response-no-1-2″
title=”OK Cupid response No. 1″
content=”-From: John Marc Imbrescia ([email protected])
El lenguaje del amor es universal. -jm [Translation: The language of love is universal.]”
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[slide
permalink=”ok-cupid-response-no-2-3″
title=”OK Cupid response No. 2″
content=”From: Vinay Pai ([email protected])

It’s actually worse than that… the pixels our pages are made from are made in China, putting millions of hard working American pixels out of work. It’s unfortunate, but it’s really hard to stay competitive with all the increase in cost. We considered switching to black and white because they’re so much cheaper than coloured pixels, but that upset a lot of people. It’s a tough choice… I hope you can be more understanding :(“
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[slide
permalink=”ok-cupid-response-no-3-4″
title=”OK Cupid response No. 3″
content=”From: Eli Gwynn ([email protected])
I’ve been considering taking it on as my next project to overhaul the whole nationality/ethnicity restrictions of the site. Hopefully we can get to the point where only people of native continental ancestry have active accounts and all communication happens in Navajo, Hopi, or Algonquin. The last thing we want is outsiders undermining our proud continental heritage. I’ll also be changing my username to RepliesWithSwiftSarcasm.
Eli – Soon to be known as ‘Coyote Compiler Whisperer'”
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[slide
permalink=”paul-responds-to-eli-5″
title=”Paul responds to Eli”
content=”Cave Creek Arizona-How about ‘dick with teeth full of fists’? Or maybe ‘little penis big incompetence’?”
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[slide
permalink=”eli-back-to-paul-6″
title=”Eli back to Paul”
content=”ELI-You’re not the first person to insult us. It happens *every day* and we don’t care.”
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[slide
permalink=”pauls-reply-7″
title=”Paul’s reply”
content=”Cave Creek Arizona-Yeah that really mature of you to respond like that, you this is a joke?”
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[slide
permalink=”a-follow-up-email-from-eli-8″
title=”A follow up email from Eli”
content=”ELI-You’re not the first person to contact us complaining about allowing non-english speakers on the site and then proceed to butcher the english language.”
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[slide
permalink=”paul-continues-the-email-chain-9″
title=”Paul continues the email chain”
content=”Cave Creek Arizona-I don’t care what race you are”
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[slide
permalink=”another-response-from-eli-10″
title=”Another response from Eli”
content=”ELI – These are hardly the words of someone who writes to his internet dating site complaining about all of the spanish-speakers.”
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permalink=”it-gets-ugly-11″
title=”It gets ugly”
content=”Cave Creek Arizona-if i saw you in person i would litter ally beat your face in until you are gargling your own blood.”
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[slide
permalink=”the-rhetoric-continues-to-escalate-12″
title=”The rhetoric continues to escalate”
content=”ELI-You’re definitely not the first person to threaten us.”
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permalink=”a-resolution-13″
title=”A resolution”
content=”On Aug 28, 2008, at 3:27 PM, Cave Creek Arizona wrote: > More broken english.>> -Cave Creek Arizona->
I deleted your account because I don’t want you on our site. Do you recall how our exchange went?
1. You launched a complaint.
2. I responded sarcastically.
3. You threatened me with violence.
4. I deleted your account.
Take it to a judge. Go ahead and convince yourself that you’ll be able to give us the kind of ‘bad publicity’ where OkCupid doesn’t benefit. Eli”
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[slide
permalink=”-14″
title=””
content=”At least Cave Creek Arizona did not end up with a mug shot. These celebrities were not so lucky.
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