Photo: Flickr/Jessamyn West
Call centre workers in Norway are protesting workplace surveillance which triggers an alarm to alert managers if an employee is away from their desk for more than eight minutes, The Daily Mail reports.That includes toilet breaks and other “personal activities”, including personal phone calls, reading newspapers, Aftenbladet reports.
The company has also set a limit for how many calls an employee can make and receive, and how long each callshould last.
Unions, workplace inspectors call insurance company DNB’s policy “highly intrusive” and a potential breach of human rights.
Norway’s privacy regulator Datatilsynet has gotten involved, telling DNB the monitoring system is “a major violation of privacy”.
“Each individual worker has different needs and these kinds of strict controls deprive the employees of all freedoms over the course of their working day,” the regulator said.
In response to the criticism, DNB said the aim of the checks was to assess staffing needs to ensure all calls from customers were answered promptly, The Telegraph reports.
It admitted that some team leaders had used the results to monitor individual employees, and the firm would now be reviewing the policy.
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