Neflix (NFLX) says DVD shipments are going out just fine now after a mysterious technical problem cripped the service for the better part of three days. The company tells Reuters that customers affected by delayed DVDs will get a 15% credit on their next monthly bill, and new customers will have their free trial extended by a week. That’s going to cost the company about $6 million, Wedbush Morgan analyst Michael Pachter estimates.
What Netflix isn’t telling Reuters or the AP or the LA Times or anyone else is why the outage, which affected all 55 of its shipping centres, happened in the first place. As of yesterday, spokesman Steve Swasey said he didn’t know what the cause of the problem was or when it might be fixed. Still doesn’t, apparently, or else Netflix is keeping it a secret.
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