MyGov — the site responsible for your Centrelink, Medicare, tax and super info — crashes as tax returns spike

MyGov – which handles Centrelink and Medicare – is down(Source: Getty)
  • MyGov, the federal government website which provides access to Medicare, Centrelink, superannuation and tax information, has gone down.
  • The Australian Tax Office confirmed the outage on Twitter and is investigating the cause.
  • It comes as the ATO is receiving a spike in tax returns this season.

MyGov, the Australian government website that gives you access to your Medicare, Centrelink, super and tax information has gone down.

Attempts to access the portal by Business Insider Australia on Friday were met with a proxy error.

The Australian Tax Office confirmed the outage on Twitter at 10:08am.

The crash comes amid the 2018-2019 tax return filing season and follows the passage of new tax cuts through the federal parliament.

This year, millions of Aussies are set to receive between $255 and $1,080 in tax cuts, the ABC has reported. However, the ATO warned Australians not to process their online claims too early in case their employers make changes.

There has also been an increase in the number of people lodging their tax returns early. On Twitter, Australian treasurer Josh Frydenberg also referred to the spike in tax returns relative to previous years.

However, a spokesperson from the ATO said the outage is the result of a tech error and unrelated to increased traffic from taxpayers.

“This morning we experienced a technical issue with a communications switch. We are working to restore services as quickly as possible,” the spokesperson said. “This is unrelated to the Telstra outage of yesterday and also not as a result of increased volumes of users. It will not have any impact on people who have already lodged their returns. We have already processed over 1 million returns and 390,000 refunds with a value of $882 million have already been paid into accounts this morning.

“A further 110,000 refunds worth $292 million will be paid into accounts this afternoon. Today, a total of 500,000 refunds worth $1.2 billion will be paid into peoples’ bank accounts. We’re working on the issue and will advise through social media and our other online channels as updates become available.”

The comments refer to the widespread outages of ATM and Eftpos services across Australia on Thursday, believed to have been caused by malfunctions at Telstra.

A spokesperson from the Department of Human Services told Business Insider Australia in an email that “some services, including myGov, are currently unavailable or experiencing slowness” and that the “department is working on the issue and apologises for the inconvenience.”

Business Insider Australia has put further questions to the department spokesperson.

UPDATED 2:33pm 12/7/19: This article was amended to include comments from an ATO spokesperson.

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