- Some MoviePass users are having trouble cancelling their subscriptions this week, thanks to a bug that prevents them from using the mobile app’s cancellation options.
- According to a handful of social media posts about the technical issue, some users would see an error message when trying to unsubscribe from the service, while others found that they app would simply crash when they tried to unsubscribe.
- MoviePass confirmed the issue with Business Insider Monday, saying they are working to fix it this week.
MoviePass is currently working to fix a bug that prevents some users from unsubscribing to the service through the mobile app, according to a statement provided by the company.
The same statement provided to Business Insider on Monday morning said “We anticipate this bug to be fixed in an app update later this week. If members are trying to cancel, we recommend reaching out via our in-app chat for assistance.”
The bug was first pointed out by a handful of users this weekend who took to Twitter to share their frustrations.
Most notably, BuzzFeed reporter Alex Kantrowitz shared his experience trying to unsubscribe from MoviePass on Sunday:
Here’s what happens when you try to cancel MoviePass ???? pic.twitter.com/GcDMuHmdC5
— Alex Kantrowitz (@Kantrowitz) July 8, 2018
Multiple Twitter users shared stories of similar experiences, both in response to Kantrowitz’s tweet and in separate threads, some even saying that the mobile app crashes whenever they try to unsubscribe.
@MoviePass yo, I'm trying to cancel my subscription, but the app just closes out when I attempt. What's the deal?
— Alyce Mark (@AlyceMark) July 8, 2018
— Jamie Lee Chandler (@marvel_mermaid) July 8, 2018