Photo: spakattacks via flickr
Last week, we wrote about an Airbnb horror story. A San Francisco woman, EJ, said her home was destroyed and her identity was stolen.Yesterday, TechCrunch found another Airbnb user, Troy, who had a similar nightmare experience with the service.
“In addition to valuables stolen, the thieves/addicts did thousands of dollars of bizarre damage to my rented home and left it littered with meth pipes. They were identity thieves, too and all my personal information was strewn about. Further investigation of my own led me to evidence that the people were not just thieves but were also dangerous. I too, feared for my own safety and would not stay at my house for some time,” Troy wrote.
Troy tells Arrington that Airbnb did not handle his situation well either. “I gave them multiple opportunities to make me a happy customer to which they did but then retracted their offer after their was miscommunication among the team. Sometimes days went by without hearing from anyone, while I was fear-stricken…”
Police later confirmed that Troy’s home renter was considered “dangerous.”
Before all of the negative press, Airbnb seemed like one of the more promising startups. A few weeks ago it raised a massive $112 million round of funding. The company has a billion-dollar valuation, but clearly it still has a lot of kinks to work out.
After hearing the recent nightmare tales, what do you think of the company?