McDonald's refused to serve a woman because she went to its drive-thru on horseback

  • A British woman said she tried to go through her local McDonald’s drive-thru on horseback last month but was turned away.
  • The restaurant in Malvern, England, cited its policy that only motor vehicles can use drive-thru lanes.
  • Videos online appear to show that some people in the US have been able to place orders in drive-thrus while on horseback.

A British woman said she tried to place an order at her local McDonald’s while on horseback but was turned away.

Louise Carter, who lives in Powick, England, said she made the 3 1/2-mile journey to nearby Malvern last month but was rejected by staff members citing a strict drive-thru policy.

Here’s a photo of her outside the restaurant on her horse:

According to McDonald’s UK, drive-thru lanes are reserved solely for motor vehicles, meaning horses and bicycles are prohibited.

Carter recently described her experience to the Malvern Gazette, saying: “They said ‘I can’t serve you, you are not a car.’ I never thought I’d have some jobsworth saying that. I know I’m not a vehicle.”

McDonald'sGoogle Street ViewThe McDonald’s branch in Malvern Shopping Park.

In March, another would-be McDonald’s customer tried to purchase a meal on horseback in Suffolk, England.

Some people in the US appear to have been more successful in their attempts to get meals from drive-thrus while in the saddle, as seen in the video below:

McDonald’s trialed bicycle-friendly “cycle-thru” lanes in Denmark in 2015 but ultimately didn’t roll them out more widely.

In a statement to Business Insider, McDonald’s said: “Our drive-thru lanes are specifically designed for roadworthy motor vehicles only and are therefore not suitable for horses. Our crew advised the customer of this policy and invited them inside the restaurant.”

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