- Last week, a couple went viral after a video of them missing their cruise ship in the Bahamas was shared on YouTube.
- INSIDER spoke to the woman in the video, Maria González Roesch, who turns out to be an Instagram-famous TV personality from Costa Rica.
- She was on her honeymoon with her husband when disaster struck.
- The cruise left the Bahamas two hours earlier than it had left previous stops, but González Roesch took the blame for not checking the itinerary that day.
- The couple were actually two of six passengers left behind that day
- They ended up around $US800 out of pocket after paying for last-minute flights to Miami and buying essentials from Target once they arrived.
If you’ve been online over the past week, there’s a good chance you’ve seen the viral clip of the couple who were filmed watching their cruise ship float away from them in the Bahamas.
The video showed the distraught young couple waving frantically at their cruise ship and shouting to crew members as it slowly made its departure without them.
INSIDER spoke to the distressed woman from the video, Maria González Roesch – who, it turns out, is an Instagram-famous TV personality from Costa Rica – about her traumatic travel experience.
It turns out the ship – Royal Caribbean’s goliath Symphony of the Seas – left two hours earlier than it had done at previous destinations, which resulted in the pair catching a last-minute flight to Miami in their swimwear.
“We were celebrating our honeymoon,” the Instagram star told us, adding that they tied the knot a month ago.
“This was Alessandro’s – my husband’s – first cruise, but it was my third cruise so I kind of know how it works, and I can’t believe this happened to me.
“I was always checking the itinerary because this is a nightmare that everyone has.”
Before stopping in Nassau, the capital of the Bahamas, the couple’s honeymoon cruise had taken them to Roatan in Honduras, and Costa Maya and Cozumel in Mexico. At these stops in Central America, the boat always left at 5.30 p.m., González Roesch told us.
“So, I thought, and Alessandro did too, that at the Bahamas it would be leaving at the same time,” she said. “But, it didn’t.”
The cruise’s final stop was Miami, and it was set to depart the Bahamas at 3.30 p.m.
Royal Caribbean gives passengers something called a Cruise Compass every day, a spokesperson for the company told INSIDER, which is a daily activity guide featuring the ship’s itinerary and departure time. The company also has an app that reminds passengers when their cruise is departing.
However, on that day in the Bahamas, González Roesch and her husband decided not to check the app.
“It was like Murphy’s law,” she said, “because we were always checking the itinerary in the morning but that last day we were relaxing and we didn’t check the app.
“We were having fun in the Bahamas, at the beach, taking in the sun.”
Her husband – a marketing manager for BMW Costa Rica – had a bad feeling, though, according to González Roesch, and asked her when the boat was departing that day.
“It was kind of my fault because I told him, ‘Yeah, at 5.30 p.m.!”
She added that her husband wasn’t convinced, and was pushing her to go to the pier “because of this feeling he had”, but she said: “No, it’s too early!”
Eventually, she was persuaded, but the couple still took their time, thinking they were early for departure: “We were relaxed, taking pictures.”
They even heard calls coming over tannoys that the boat was departing, but assumed it was one of the many other cruise ships in Nassau.
“When we arrived at the pier, it was frustrating because the cruise was right there,” González Roesch said.
She described feeling feeling like there was a “hole” in her stomach when she realised the boat was leaving without them.
“There was nothing we could do, I knew it,” she said.
Her husband still had some hope, though, because the boat was so close to the pier, and the pair started shouting at two crew members on the back of the boat.
“We started yelling to them like, ‘Hey, please don’t go! Let us in! We’re so close! The cruise is still here! Please, please!'”
Crew members on the back of the ship told them they would have no such luck, though, and that once the doors were closed there was nothing they could do.
At that point, reality set in for the couple that all of their possessions, including their wallets and passports, were still onboard.
“We just had a little cash for the island for some food and drinks but we left everything else on the boat,” González Roesch said.
“That was the worst feeling.”
From there, the couple headed straight for the Department of Immigration, where they were told this kind of thing happens all the time.
In fact, González Roesch and her husband were just two of six people to miss that specific cruise – the other four were just so late that they didn’t get caught on camera.
Luckily, a little boat that follows cruises out of port in the Bahamas for “security reasons” was able to pick up their passports from the boat and bring them back to shore.
“In 40 minutes, we had all our stuff again and we were relieved because the next step was to get a taxi to the airport and take a flight to Miami,” she said.
Unfortunately, the small boat hadn’t managed to bring any clothes for her or her husband, so they were left to travel back to Miami in what they’d spent the day in – their swimwear.
“We were freezing at the airport!” she said. “Alessandro was wearing his banana-print trunks and I was wearing my orange swimsuit.”
The couple spent $US300 each on their one-hour flight between Miami and Nassau, and another $US200 on essentials from Target when they arrived, but they were able to stay with family in the city, which mitigated some of the cost.
The next day, they were able to collect their possessions from the cruise ship, but not in person.
González Roesch told INSIDER that once a guest has missed the cruise, they’re not allowed to re-enter the ship, so crew members entered their room and packed all their belongings for them.
A spokesperson for Royal Caribbean confirmed to INSIDER that this was the case due to security procedures at the port, and that this was standard for all cruise lines. The company also stipulated that security procedures varied depending on the port.
Now that the ordeal is over, González Roesch says she and her husband can look back on the experience and laugh.
“At the time it’s frustrating and you feel really stupid because the cruise is always informing you by the speakers and the itinerary,” she said.
“Now it’s such a funny experience [to look back on] and we have a good story to tell our future kids, if we have any.”
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