These videos show just how nightmarish the luggage crisis at New York's JFK airport was

  • A water main broke in Terminal 4 at JFK International Airport and flooded a baggage claim area on Sunday.
  • Many travellers don’t know when they will get their luggage back.
  • The Port Authority believes the break may have been caused by the weather.

After enduring massive delays and an extended closure last week due to frigid temperatures and storms, some travellers using JFK International Airport are waiting to learn when they will receive their luggage after a water main broke in Terminal 4 on Sunday.

The resulting leak flooded the baggage claim area, leaving some bags submerged in cold water. While many of the bags have been removed from the water, some travellers have said that they have not received any indication of when they will get their luggage back.

The terminal was partially evacuated after the leak and was closed to international flights on Sunday. As of Monday morning, domestic and international flights are running with delays.

In a statement, the Port Authority said the break may have been caused by the weather. It plans to launch an investigation into the incident.

“Delta is working diligently to reunite customers with bags that were separated due to a water main break and inclement weather in New York,” a Delta spokesperson said in a statement to Business Insider. “We have established a dedicated phone line to help JFK customers identify and retrieve their checked luggage at 888.977.1005. Delta will deliver bags to customers.”

JFK did not immediately responded to a request for comment.

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