Photo: By mastermaq on Flickr
Here’s a fantastic customer service story from a reader who writes in to Laura Northrup at the Consumerist.The customer stopped by a Little Caesars while waiting at a bus stop, but there was another customer there who had just ordered a ton of pizzas for an event. The employees told him that there would be a pizza ready in four minutes, and his bus was leaving in 10.
Alas, they still didn’t manage to get him a pizza in time, so he abandoned his pizza acquisition attempt and walked back over to the bus stop.
We’ll let him explain the rest. From the Consumerist:
“Just when I could see the bus coming down the street, I heard ‘delivery’ from behind me, and I turned around to see the guy from Caesars with a pizza. I tried to pay, but he said he didn’t have change, and not to worry about the cost for the pizza. I’m still kind of floored by the initiative on the part of that person.
So, in summary, I got a free pizza for the inconvenience of waiting for no pizza, and Caesar’s got a customer who is more likely to stop by after work, and a fat tip on the next time I stop in.”
Such a simple and relatively inexpensive (a pizza at Caesars costs five bucks) gesture to right a wrong earned that Little Caesars location a customer who’s going to keep coming back.
Have a really good (or really bad) retail or restaurant customer service story? Shoot an email to [email protected].
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