I flew out of the most hated airport in the US, and while it still had issues, I was shocked at how much better it became in less than a year.

Mark Matousek/Business InsiderThe new pickup area for ride-hailing vehicles was a major improvement.

  • New York’s LaGuardia Airport has a reputation for being one of the worst airports in the US.
  • I reviewed my experience flying out of Terminal B in December 2017 and found it to be dirty, cramped, and poorly lit.
  • I flew out of the terminal again in November 2018 and noticed improvements.
  • In its more recent state, LaGuardia was still not equipped to be a transit hub for one of the biggest cities in the world, but recent improvements indicated that it’s on the right track.
  • Visit Business Insider’s homepage for more stories.

New York’s LaGuardia Airport has a reputation for being one of the worst airports in the US.

A 2018 study of more than 40,000 travellers by JD Power found that respondents were less satisfied with their experiences at LaGuardia than at any other large or medium airport in North America. That may change in the years to come, as an $US8 billion makeover is underway, but for now, LaGuardia still lags behind other major airports.


Read more:
A summer meltdown at New York’s LaGuardia Airport has travellers walking on the highway to get to their flights

I reviewed my experience flying out of Terminal B in December 2017 and found it to be dirty, cramped, and poorly lit. I flew out of the terminal again in November 2018 and noticed improvements. Concourse C, where my gate was located, was cleaner and brighter than the year before. Even better was the new pickup area for ride-hailing services, which was a vast improvement over the old system.

In its more recent state, LaGuardia was still not equipped to be a transit hub for one of the biggest cities in the world, but recent improvements indicated that it’s on the right track.

Here’s what I saw during my latest trip to LaGuardia.


LaGuardia is sometimes affected by terrible traffic.

CBS New York reported that on August 8, some travellers were carrying their luggage on the roads near the airport to avoid standstill traffic.


Thankfully, I didn’t have similar issues when I travelled to the airport a on a Tuesday evening last November.

Mark Matousek/Business Insider

I noticed that progress had been made on construction near Terminal B.

Mark Matousek/Business Insider

Here’s what it looked like in December 2017.

Mark Matousek / Business Insider

While traffic getting to the airport was bad, I was surprised that the ticketing area was nearly empty. It appeared much of the airport traffic was caused by cars waiting to pick up travellers flying to LaGuardia, rather than dropping off travellers flying elsewhere.

Mark Matousek/Business Insider

The larger of the two food courts in Terminal B was still one of the terminal’s highlights.

Mark Matousek/Business Insider

It was clean, spacious, and offered a solid variety of dining options.

Mark Matousek/Business Insider

There were a few new stores above the food court, including a candy store …

Mark Matousek/Business Insider

… and a women’s clothing and accessories store.

Mark Matousek/Business Insider

On the opposite side of the terminal was a smaller food court with other options …

Mark Matousek/Business Insider

… including Five Guys …

Mark Matousek/Business Insider

… and a Dunkin’ Doughnuts and Baskin Robbins.

Mark Matousek/Business Insider

Once I got to security, I was surprised to find that the TSA Precheck line was the longer of the two lines.

Mark Matousek/Business Insider

After I got through security, I was struck by how much better the concourse looked this time around. The concourse was still too small, but there were two big improvements I noticed:

Mark Matousek/Business Insider

Cleaner floors …

Mark Matousek/Business Insider

… and brighter lighting.

Mark Matousek/Business Insider

In December 2017, there were garbage cans positioned to catch water dripping from the ceiling.

Mark Matousek / Business Insider

And the lighting was dimmer.

Mark Matousek/Business Insider

This time around, there were also a few new features, like this massage station.

Mark Matousek/Business Insider

There were also two private workspaces.

Mark Matousek/Business Insider

And it looked as if there were more additions to come.

Mark Matousek/Business Insider

There were still signs of wear and tear.

Mark Matousek/Business Insider

And not every surface was spotless, but the concourse was, overall, in better shape than it was 11 months earlier.

Mark Matousek/Business Insider

The biggest remaining issue was the limited amount of space in the concourse. Some of the seating areas were smaller than at other airports in major cities.

Mark Matousek/Business Insider

And space constraints meant airlines couldn’t offer big, enclosed guest lounges to their customers. This was what American Airlines’ Admirals Club looked like.

Mark Matousek/Business Insider

The lack of space also meant food options were limited to the grab-and-go variety, rather than sit-down restaurants or a food court.

Mark Matousek/Business Insider

When I arrived at Chicago’s O’Hare International Airport, I was reminded again of how much room for improvement there was at LaGuardia.

Mark Matousek/Business Insider

O’Hare was tied for the fourth-worst airport on JD Power’s 2018 survey, but walking through Terminal 1, I was struck again by how much larger it is than much of LaGuardia.


While LaGuardia’s cleanliness improved between December 2017 and November 2018, O’Hare’s floors were even cleaner.

Mark Matousek/Business Insider

There was more room for seating.

Mark Matousek/Business Insider

And better food options …

Mark Matousek/Business Insider

… including a sit-down restaurant.

Mark Matousek/Business Insider

But I didn’t experience the best part of my trip to LaGuardia until I returned from Chicago.

Mark Matousek/Business Insider

In May 2018, LaGuardia moved the pickup area for ride-hailing services to the new Terminal B parking garage.

Mark Matousek/Business Insider

Before May 2018, travellers who wanted to hail a ride with Uber or Lyft had to take a shuttle to an outdoor pickup area that, in my experience, was often crowded and disorganized.

Mark Matousek/Business Insider

The garage kept congestion to a minimum by creating separation between pickup lanes.

Mark Matousek/Business Insider

Minutes after I ordered an Uber, my phone, which had 20% to 30% of its battery left, abruptly shut off. When I tried to turn it back on, it said I had run out of battery. This charging station allowed me to charge my phone enough to make it through my Uber ride and avoid paying a cancellation fee.

Mark Matousek/Business Insider

The new ride-hailing pickup area was the strongest indication I received that LaGuardia is making progress.

Mark Matousek/Business Insider

Though LaGuardia is still a long way from matching the quality of airports in other major US cities, the differences I noticed over the course of 11 months were encouraging. And less than two weeks after my trip, LaGuardia opened a new concourse in Terminal B, which is a major improvement over Concourse C.

Gov. Andrew Cuomo’s office has said the airport’s $US8 billion overhaul will be finished by 2021, which means LaGuardia’s reputation as a regional embarrassment could soon become a thing of the past.

Business Insider Emails & Alerts

Site highlights each day to your inbox.

Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram.